Reviews (369)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing subscription services on Shopify, noting its effective management tools like self-service portals and smart payment recovery that boost customer retention and revenue. The app's seamless integration with tools like Rebuy and PageFly, along with support for complex subscription models, is also highlighted. Merchants appreciate the 24/7 customer support for its responsiveness and expertise, and they value the smooth migration process from other platforms like Recharge.

May 31, 2024

La meilleure application de gestion d'abonnement ! C'est simple TOUT est possible avec eux, ils trouvent toujours des solutions pour que vous soyez satisfait. Nous échangeons principalement avec Nihal, qui est ultra réactif et toujours présent pour nous aider ! Une équipe aux petits soins, qui est très facile à contacter ! Leur SAV est toujours disponible dans l'heure pour répondre à nos problèmes ou bugs ! Nous sommes plus que ravis ! Merci à eux pour leur travail et longue vie à Loop !

Anatae
France
5 months using the app
Loop Solutions Inc replied June 5, 2024

Thank you for the amazing review, Team Anatae! We're delighted to hear that our team has provided excellent support. Your satisfaction is our priority, and we're thrilled to be your subscription management choice. Here's to continued success together with Loop :)

April 29, 2024

The Loop team have been absolutely supportive with any questions or problems that we have encountered on our Shopify platform. Super responsive and efficient!

BeMe Wellness
Singapore
7 months using the app
Loop Solutions Inc replied May 1, 2024

Thank you for sharing your lovely feedback, BeMe Wellness!

We're really happy to hear that you are loving Loop and it is great to know that our customer support has been responsive to your needs. Whenever you need us, we're here to assist you!

Cheers,
Team Loop

January 25, 2024

Loop subscriptions is amazing. I don’t know why they only have 4.9 stars because they should have 5.0! The features in this app are amazing and help our company increase sales. I found this service on a podcast where they compared every subscription service and Loop was hands down number one and I understand why now.

Their customer service is AMAZING. Anytime I need help they respond promptly and even with personalized video tutorials for my issue.

Highly recommend.

Holistic Nutrition
United States
6 months using the app
Loop Solutions Inc replied January 31, 2024

Thank you so much for your glowing review, Team Holistic Nutrition! Your recommendation means the world to us.

We're absolutely thrilled to hear that Loop Subscriptions has played a significant role in boosting your company's sales and that our features have met your needs so well. It's great to know our efforts to provide top-notch customer service, including personalized video tutorials, have been so helpful to you.

Thanks again for choosing Loop! 🌟

Team Loop

April 10, 2024

I can't say enough about Loop! Our meal prep company recently made the switch to their fully automated subscription platform, and it's been a total game changer for Fuel Your Body. From the moment I spoke with their team, especially Abel and Surbhi, I knew we had found the perfect partner to fuel our growth across Canada.

The support team at Loop is simply the best I've ever encountered. Their hard work and dedication are truly remarkable. If you're looking to scale your subscription business, look no further than Loop. Forget about the rest; jump on board with Loop and thank me later!

Thank you, Loop, for revolutionizing our operations and being such an incredible partner. Here's to many more years of success together!

Jay Gallagher - CEO
Fuel Your Body - Healthy Meal Delivery Inc
www.eatfyb.ca @eatfyb

Fuel Your Body - Healthy Meal Delivery Inc.
Canada
About 2 months using the app
March 15, 2024

As a co-founder at HelloBello, it is with delight to write the following lines on our experiance to switch to Loop. At HelloBello we offer fresh/frozen dog food meals in convenient 14-day and 28-day subscription plans. We're a 100% subscription-focused company with a strong commitment to delivering exceptional products and a seamless digital customer experience.

We recently transitioned from the Recharge Pro plan to Loop for several compelling reasons:
- Superior access to development and customer support: Loop provides outstanding access to their development and customer service teams. This is crucial as we develop our API-based customer dashboard. Unlike with Recharge, where each interaction involved a new representative requiring repeated explanations, Loop offers direct engagement with the team who can readily assist with our API needs.
- Rapid development capabilities: Loop demonstrated impressive agility in responding to our requests. Features like Make.com access, Loyalty Lion integration, and API enhancements were implemented within days or weeks, far exceeding the responsiveness we experienced with Recharge.
- Seamless Shopify integration: As a Shopify-based business, we appreciate Loop's native integration. This translates to smoother operation, better integration, and faster development cycles compared to Recharge's non-native solution.
- Competitive pricing: Loop offered a more attractive pricing structure compared to Recharge.
- Shared DNA and dedicated support: We resonate with Loop's entrepreneurial spirit and their commitment to building long-term partnerships. We have established relationships with key personnel at Loop, ensuring 24/7 support and personalized attention to our needs. This stands in stark contrast to the frustrating experience we had with our past subscription provider, which often felt impersonal and unresponsive.

Our migration process was complex, involving two PayPal accounts, Stripe as our primary gateway, and residual activity on Braintree. Despite the challenges, the Loop team went above and beyond to ensure a smooth transition. They actively collaborated with us until all issues were resolved, demonstrating a genuine commitment to exceeding expectations.

HelloBello wholeheartedly recommends Loop. Their dedication to customer success, agility, and focus on our needs make them a truly exceptional partner.

HelloBello
Germany
6 months using the app
Loop Solutions Inc replied March 18, 2024

Thank you for sharing your experience with Loop - Stephan, and Team Hello Bello!!

We are truly delighted to hear that our platform has met and exceeded your expectations!

We are particularly pleased to hear about your positive experience with our team's dedication and the personalized support you received during the migration process. At Loop, we strive to build strong, long-term partnerships with our clients, and your acknowledgment of this effort is very encouraging.

Thank you once again for choosing Loop and for your kind words. We look forward to continuing our successful partnership with HelloBello and supporting your growth in the subscription market.

Cheers 🥂,
Nihal and Team Loop

Edited March 11, 2024

Support is great, we were not quite ready to continue and it rebilled without us having it configured yet.

They understood the issue and refunded. Thank you

We are looking forward to using them in the future when we have figured out our offer.

Signet London
United States
4 months using the app
Loop Solutions Inc replied March 18, 2024

We're glad to hear that our support team was able to assist you with your billing issue and that you received a refund. We look forward to having you use our services in the future once you've finalized your offer.

If you need any assistance or have further questions, we're here to help!

Team Loop

November 22, 2023

We are excited to continue our journey with Loop Team. We have started working together this year and had some bumps along the way. But with their sincere efforts and consistency, we were able to clear any obstacles and move forward together. Atul in Customer Support is best at what he does and does his role with immense passion and dedication. We are glad to work directly with him for our account needs. He has made every effort to make us feel comfortable on the Loop platform and strategically yet patiently resolved issues as they came. Best Regards - Protein Chefs Team

Protein Chefs
Canada
5 months using the app
Loop Solutions Inc replied November 24, 2023

Thank you for the kind words and shout-out, Team Protein Chefs! (during such a busy time)

This made my day :) Always here to support our merchants 😇

Cheers 🥂💪
Atul and Team Loop

January 2, 2024

Solid app. Only using it for the build-a-box feature, so I can't speak to the "regular" subscription features. But I looked at most of the available subscription apps that offer build-a-box features standard, and this one works for me so far.

More importantly, they have have been super-responsive from a support stand point. Fixing bugs I find during testing, adding small features, etc.

And for the price, it's a solid choice.

Salty Buns Co.
United States
5 months using the app
Loop Solutions Inc replied January 8, 2024

Thanks for the kind words, Team Salty Buns!

Really happy to hear you're liking the build-a-box feature and our support. If there's anything else you need, just give us a shout. We're always here to help!

Cheers,
Team Loop

March 7, 2024

We were with Bold Subscriptions for many years then switched to Appstle with the Shopify 2.0 release. It took us a month to configure and get setup on Appstle and after going live we just ran into issue after issue after issue as the system wasn't stable. We started looking at other platforms and found Loop. The install and configuration took just a few hours. They migrated our existing customers over from Appstle and we were live within a few days. Customers love it and we are very happy with it about a month since launch. Would highly recommend!

Frozen Garden
United States
28 days using the app
Loop Solutions Inc replied March 18, 2024

That's fantastic to hear, Team Frozen Garden!

We're so glad that your transition to Loop was smooth and that both you and your customers are loving the experience. Thank you for sharing your journey and for your high recommendation. We're here to support you and look forward to being a part of your continued success!

Cheers,
Team Loop

Edited January 31, 2024

Loop helped me out when I needed help installing the widget on my website. Now I just need to see how the offer converts over the next. Update: Loop helped me keep the app affordable to keep forever!

DPGBOOKSTORE.COM. Today's Bestsellers.
United States
9 months using the app
Loop Solutions Inc replied December 26, 2023

Hi DPG Bookstore, We greatly appreciate your time and effort in providing a rating for our App on the Shopify App listing page.
As a merchant-centric startup, we strive to offer a 5-star and beyond customer experience
Your feedback is invaluable to us, and we'd be really grateful if you could share your insights and suggestions on how we can improve our app and support to earn that 5-star rating.
If you are open to discussing this further or have specific areas you'd like to address, I will be more than happy to arrange a call.

Here's to great times together! 🥂
Team Loop