Reviews (369)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing subscription services on Shopify, noting its effective management tools like self-service portals and smart payment recovery that boost customer retention and revenue. The app's seamless integration with tools like Rebuy and PageFly, along with support for complex subscription models, is also highlighted. Merchants appreciate the 24/7 customer support for its responsiveness and expertise, and they value the smooth migration process from other platforms like Recharge.

January 15, 2024

The team at Loop have been exceptional in migrating us across from Recharge and getting us set up on the platform. From assisting with optimisation and customisation of the customer-facing portal to troubleshooting widget issues, their customer service alone deserves 5 stars. The platform has a load of features to improve the customer experience which we have loved exploring.

Old Spike
United Kingdom
5 months using the app
Loop Solutions Inc replied January 17, 2024

Thanks for the great feedback, Team Old Spike!

Super happy to hear our team helped you smoothly transition from Recharge to Loop. Loving that you're enjoying the features and the customer portal tweaks. Got any questions or need more tips as you explore? Just give us a shout – we're here to help! 😊🌟

Team Loop

November 23, 2023

Great app, user friendly and always someone there to help!

Odeliya Probeauty
United States
Over 1 year using the app
Loop Solutions Inc replied November 25, 2023

Thank you for the kind words and shout-out, Team Odeliya Probeauty :)

We are super excited and happy to have you onboard! Thank you for choosing us as your subscriptions growth partner 😇

Cheers🥂
Team Loop

March 7, 2024

Great product, fantastic customer service and fast resolution of issues. I highly recommend it.

Pure Fungi
United Kingdom
Almost 2 years using the app
Loop Solutions Inc replied March 18, 2024

Thank you for your kind words, Team Pure Fungi!

We're thrilled to hear that you're happy with our product and customer service. Your recommendation means a lot to us, and we're committed to continuing to provide fast resolutions to any issues that may arise. Thank you for choosing us!

Cheers,
Team Loop

November 15, 2023

Really good platform
We moved over from seal as we wanted the option to add one time products to upcoming orders and an easier to navigate more professional looking customer portal. Loop ticks all the boxes for us!
Migration was very seamless and the communication from all at loop is faultless - they are always on hand to help!

oneselfwellbeing
United Kingdom
About 2 months using the app
Loop Solutions Inc replied November 16, 2023

Thank you for the kind words on our customer portal and shout-out, Team oneselfwellbeing :)

We are super excited that you choose us as your subscriptions growth partner and decide to migrate 🚀.

Always here to help our merchants. Just one message away for any sort of help :)

Cheers 🥂
Team Loop

Edited August 12, 2024

Really great app, with supportive customer team who provide timely guidance on any platform issues.

Presto Coffee Roasters
United Kingdom
12 months using the app
Loop Solutions Inc replied November 25, 2023

Thank you for the kind words and shout-out, Team Presto Coffee Roasters :)

6 months working with your team has been amazing 🚀 We are always a message away if you need help with anything else 😇

Cheers,
Team Loop

November 26, 2023

I had an issue with how the app installed and I reached out for assistance. Not only did they help fix the issue, they jumped on a call with me to go over things to ensure I knew how to best utilize their app! Amazing service and great attention to detail for helping!

The Quilt Basket Corning
United States
3 months using the app
Loop Solutions Inc replied November 28, 2023

Thank you for the kind words and shout-out, Team Quilt Basket Coming :)

We always here to help you for any kind of assistance 😇
Feel free to message us for any kind of doubt or support 😊💪

Cheers,
Team Loop

November 8, 2023

The LOOP team has been incredible every step of the way! They've helped us with everything from simple questions to complex integrations and customizations. We look forward to fully maximizing the potential of the LOOP app and we're confident they will be there to help us!

PHARMALYNK, Online Store
United States
3 months using the app
Loop Solutions Inc replied November 11, 2023

Thank you for the kind words and shout-out, Team PHARMALYNK!

Super excited to have you onboard and helping you reach the maximum potential of your subscriptions growth 🚀.

Yes! We are always a message away.

Cheers,
Team Loop

November 21, 2023

Exceptional support! I encountered a layout issue, and the team promptly connected to my store and efficiently implemented the necessary adjustments on their own. I would highly recommend their services!

REVIVE
United Kingdom
9 months using the app
Loop Solutions Inc replied November 23, 2023

Thank you for the kind words and shout-out, Team Revive 🙂

Happy to help you with your issue :) Always a message away if you need help with anything else during BF/CM or even after that 😇

Best wishes for BF/CM 🚀

Cheers,
Team Loop

February 20, 2024

Loop is a game-changer! Its intuitive interface and powerful functionalities make it a breeze to use. It has great features designed to tackle churn and payment failures.

Transitioning to Loop was seamless, thanks to their dedicated team of account managers and engineers who swiftly resolved any issue we had.

Kudos to Piyush & team for creating a great product and team!

The Purest Co (SG)
Singapore
3 months using the app
Loop Solutions Inc replied March 18, 2024

We're thrilled to hear that you find Loop to be a game-changer, Team Purest Co!

Thank you for your kind words about our intuitive interface, powerful functionalities, and dedicated team. Your feedback is greatly appreciated, and we look forward to continuing to support your success with Loop!

Cheers,
Team Loop

December 6, 2023

We were impressed by the onboarding experience with Loop. There was clear communication and attention to detail throughout the migration process, and everything went smoothly according to plan.
We have only been on Loop for a short time, but so far, we have been delighted with the functionality and features compared to our previous subscription service.

Mandy Lynn Plans
United States
23 days using the app
Loop Solutions Inc replied December 26, 2023

Thank you so much for your kind words, Mandy! 😊

We're absolutely delighted to hear that you're enjoying the app and that our service team could assist you smoothly with the installation. Your positive experience is exactly what we strive for. If there's anything else you need or any feedback you'd like to share, please do let us know.

Cheers to a great experience together!

Regards,
Team Loop