Reviews (376)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective subscription management and customer retention features. It offers a self-serve portal, automated deals like "Subscribe and save," and easy migrations from other platforms. The interface is customizable and integrates well with Shopify, enhancing functionality. Features like smart payment recovery and personalized cancellation flows help retain customers. Merchants also praise the exceptional 24/7 support for providing strategic advice and custom solutions.

January 24, 2024

Great app and extremely responsive/capable team to help with configuration. Looking forward to growing with Loop!

Melier
United States
4 months using the app
Loop Solutions Inc replied January 31, 2024

Thanks for the awesome review!

We're stoked to hear you're happy with the app and our support team. Can't wait to grow together with Loop! If you need anything along the way, just holler. Here's to big wins ahead! 🌟

Team Loop

February 1, 2024

the customer service is great.. I'm still figuring out the app, but seems to be working well..

Dr. Sarah's Essentials
United States
Over 1 year using the app
Loop Solutions Inc replied February 21, 2024

Thank you for your feedback! We're glad you're enjoying the app and our customer service. If you have any questions or need further assistance, we're here to help. Your satisfaction is our goal! 🌟

Team Loop

March 6, 2024

10/10 The app is easy to use, friendly, and has 24/7 support teams. I had the pleasure of speaking with Varun and he helped me fix my issue. 10/10

lurella
United States
16 days using the app
Loop Solutions Inc replied March 18, 2024

That's wonderful to hear, Team lurella!

We're delighted that you find our app easy to use and appreciate our 24/7 support. It's great to know that Varun was able to assist you effectively. Thank you for your perfect rating, and we're here whenever you need us!

Cheers,
Team Loop

January 12, 2024

Manan on the help chat was very helpful.

Miller's Grove
United States
9 months using the app
Loop Solutions Inc replied January 15, 2024

That's fantastic to hear, Team Miller's Grove! I'll be sure to pass on your kind words to Manan.

It's always our goal to provide helpful and efficient support, so knowing that Manan hit the mark is very encouraging. If you ever need more assistance or have any questions, don't hesitate to reach out to our help chat again.

We're here to ensure you have the best experience with our app! Thanks for your feedback! 😊🌟

February 20, 2024

Great product, outstanding support from the team. 5/5

Beak & Body Care Co.
Czechia
10 months using the app
Loop Solutions Inc replied March 18, 2024

Thank you for your glowing review! We're thrilled to hear that you're satisfied with our product and the support you've received from our team.

Cheers,
Team Loop

February 14, 2024

Great Customer Service. Atul is awesome.

Inward Half
United States
8 months using the app
Loop Solutions Inc replied February 21, 2024

Thank you for your wonderful feedback, Team Inward Half!

We're so pleased to hear about your great experience with our customer service, and especially with Atul. We'll be sure to pass along your compliments. If there's anything more we can help you with, please don't hesitate to reach out. Cheers to more awesome experiences ahead! 🌟

Team Loop

April 1, 2024

Fantastic app and great support ! I highly recommend

GoldUnion
France
3 months using the app
Loop Solutions Inc replied April 29, 2024

Thanks for the kind words and recommendation! We're glad you're enjoying the app and finding our support helpful.

Cheers,
Team Loop

February 7, 2024

Great app, seamless. EXCELLENT customer service.

Nutcase Nuts
United Kingdom
6 months using the app
Loop Solutions Inc replied February 21, 2024

Thank you so much for your glowing review, Team Nutcase Nuts!

We're thrilled to hear you find our app seamless and are delighted with the customer service. Our team works hard to ensure a smooth experience for our users and provide top-notch support. If there's anything else we can do for you, or if you have any suggestions, please don't hesitate to reach out. Your satisfaction is our priority! 🌟

Team Loop

May 9, 2024

Great customer service.

Madison Soap Company
United States
28 days using the app
Loop Solutions Inc replied May 14, 2024

Thank you for your review, Madison Soap Company! We are pleased to know that you are happy with our customer support. If you need any assistance or have any feedback to share, please don't hesitate to reach out. We're here to help every step of the way!

April 9, 2024

Working great so far!

Cherry Love Coffee
Netherlands
About 1 month using the app
Loop Solutions Inc replied April 29, 2024

Thanks for sharing your feedback, Team Cherry Love Coffee! We're glad to hear things are going well! If you need any help or have questions, feel free to reach out.

Cheers,
Team Loop