Reviews (369)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing subscription services on Shopify, noting its effective management tools like self-service portals and smart payment recovery that boost customer retention and revenue. The app's seamless integration with tools like Rebuy and PageFly, along with support for complex subscription models, is also highlighted. Merchants appreciate the 24/7 customer support for its responsiveness and expertise, and they value the smooth migration process from other platforms like Recharge.

February 16, 2024

Yes, happy with support. Thanks

Jimmy Hornet Magazine
Australia
28 days using the app
Loop Solutions Inc replied February 21, 2024

Thank you so much for your positive review, Team Jimmy Hornet Magazine!
We're thrilled to hear you're happy with our support. We're here to assist you throughout your subscription journey, so if there's anything else we can do for you, just let us know. Cheers! 🌟

Team Loop

December 7, 2023

Great app and service team was helpful in installing it!

Bursera
Canada
About 2 months using the app
Loop Solutions Inc replied December 18, 2023

Thank you so much for your kind words, Team Bursera! 😊

We're absolutely delighted to hear that you're enjoying the app and that our service team could assist you smoothly with the installation. Your positive experience is exactly what we aim for. If there's anything else you need or any feedback you'd like to share, we're all ears!

Cheers to a great experience together 🥂
Team Loop

February 6, 2024

Great service. Easy to use.

drinkvictory
United States
2 months using the app
Loop Solutions Inc replied February 21, 2024

Thank you for your positive feedback, Team Drink Victory!

We're delighted to hear that you found our service great and easy to use. Ensuring a user-friendly experience is our top priority. If there's anything else we can help you with, please don't hesitate to reach out. We're here for you! 🌟

Team Loop

May 22, 2024

amazing customer support team! they are wonderful!

Fleava
United States
About 1 hour using the app
Loop Solutions Inc replied May 23, 2024

Thanks for the lovely feedback, Team Fleava! :)

February 9, 2024

great support from Varun

ShulkerRoad
Poland
About 1 month using the app
Loop Solutions Inc replied February 21, 2024

Thank you for your kind words, Team ShulkerRoad!

We're delighted to hear about your positive experience with Varun's support. It's our goal to provide outstanding service, and feedback like yours lets us know we're on the right track. If you need any more assistance or have further questions, please feel free to reach out. We're here for you! 🌟

Team Loop

March 15, 2024

great support team!

Sirius Star Nutrition
United States
About 2 months using the app
Loop Solutions Inc replied March 18, 2024

We're glad to hear that you've had a positive experience with our support team! Thank you for your kind words!

Cheers,
Team Loop

March 27, 2024

Excellent response and service!!!

Septième
Sweden
1 day using the app
Loop Solutions Inc replied April 29, 2024

Thanks for the awesome feedback, Team Septième! We're glad to hear our response and service have been up to par. Here's the more success ahead!

Cheers,
Team Loop

February 3, 2022

Great app and support was good too..........................................................................................

Artisan Coffee Roaster
United Kingdom
Almost 3 years using the app
Loop Solutions Inc replied July 2, 2022

Hey there! We are happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance.

Thanks,
Team Loop

September 2, 2021

Stoked with the Loop app. It has all that I needed, no more, no less. It is simple to navigate, looks good in the product field and the dashboard does what it should. Initially I couldn't see the subscription option on the live product page. I scheduled a call to chat with support, and right on time Rakshit was there on the chat and we got everything sorted. We quickly determined it was an issue with my Konversion theme - it needed an extra little bit of coding (many of my apps have needed this step with this theme. Rakshit took the wheel and in a few moments it was sorted, then we had a yarn about additional features and ways I can incorporate it into other products. I am very happy with Loop and the customer service was brilliant. You can be confident that they are smart and they care!

Waste Free Celebrations
New Zealand
Over 2 years using the app
Loop Solutions Inc replied July 8, 2022

Thank you for this amazing review and kind words!
Happy that you were satisfied with our customer support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance.

Thanks,
Team Loop

January 4, 2022

This is an overall great program that continues to improve weekly. Piyush and Vivek are incredibly helpful and have spent lots of time customizing Loop Subscriptions to meet our needs. Their customer support may be the best in the industry. The subscription software itself has helped us automate our subscriptions which was turning into an arduous, daily task. I highly recommend it. Thank you to the Loop Team!

Direct Value Dispense
United States
Over 2 years using the app
Loop Solutions Inc replied July 6, 2022

Thank you for this wonderful review, Team DVD! We are always here in case you need any assistance. We pride ourselves on excellent customer support!

Thanks,
Team Loop