Reviews (591)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing subscription-based models, praising its intuitive interface, flexible subscription options, and seamless Shopify integration. The customer portal is noted for reducing support inquiries, while the support team is commended for their responsiveness and effective onboarding assistance. Merchants also value the competitive pricing and analytics tools that help in making informed business decisions.

December 11, 2024

I have been in the internet marketing space since 1998, I run multiple subscription companies on different platforms. I can say without a doubt that Loop has been hands down the best subscription integration I have worked with. The team has not only jumped in to help me with custom setups, but also pointed out areas that I may have been missing.

If you know me, I do not write reviews, so if you are on the fence, get off of it and use loop.

Love Jesus
United States
About 1 year using the app
Loop Solutions Inc replied September 16, 2025

Wow, thank you so much for such a glowing review! 🌟 Coming from someone with your extensive experience in the industry, this means the world to us. We’re thrilled that Loop has stood out as the best integration for you and that our team could assist in customizing your setup. Your recommendation truly fuels our passion to keep delivering excellence.

We’re here for you every step of the way, and we’re excited for all that’s ahead in your journey with Loop! 🚀😊

- Loop team

March 20, 2025

We've had a great experience with Loop Subscriptions! The app itself is well-designed, easy to use, and provides valuable data that helps us manage and optimize our subscription program. The analytics and insights have been particularly helpful for understanding customer behavior and retention.

Beyond the functionality, their customer service has been outstanding—responsive, knowledgeable, and always willing to help. Anytime we've had a question or needed support, their team has been quick to assist.

Highly recommend Loop Subscriptions to any business looking for a reliable and feature-rich subscription management solution!

Raw Bistro
United States
About 1 year using the app
Loop Solutions Inc replied June 26, 2025

Thank you so much for the wonderful review! We’re thrilled to hear that Loop has been a great fit for your subscription program and that the analytics and insights have been helpful in optimizing your business. It’s fantastic to know that our customer service has met your expectations. We truly appreciate your recommendation and are always here to support your continued success!

- Loop Team

February 14, 2025

Fantastic app and fantastic team. They offer monthly calls to go over best practises to optimise your program & LTV. And they quickly are shipping new features that you request, fast support as well. Great team!

Elavate Collagen
United Kingdom
About 1 year using the app
Loop Solutions Inc replied July 5, 2025

We’re thrilled to hear that you’re enjoying the app and our team’s support! It’s great to know that the monthly calls and new feature updates are helping optimize your program and LTV. We’re always here to provide quick support and help you grow—thanks for your fantastic feedback!

- Loop Team

Edited March 21, 2025

Loop has been fantastic. When we decided to go headless, we searched for a subscription service with a robust API, knowing we had big plans. Loop has exceeded our expectations. Their customer service is outstanding, and their tools are state-of-the-art. Recently, I built an entire headless frontend, and when a customer checks out, I can use a single placeholder product, tap the Loop API to turn it into a bundle, and even adjust the subscription start date, among other features. Our success manager works US hours and is incredibly helpful and resourceful. Loop empowers its team to assist customers in completing critical projects consistently and on time. I highly recommend checking them out. We did, and we’re thrilled with the results—we’re here to stay.

Keto Chow
United States
About 1 year using the app
Loop Solutions Inc replied June 26, 2025

Loop has been fantastic. When we decided to go headless, we searched for a subscription service with a robust API, knowing we had big plans. Loop has exceeded our expectations. Their customer service is outstanding, and their tools are state-of-the-art. Recently, I built an entire headless frontend, and when a customer checks out, I can use a single placeholder product, tap the Loop API to turn it into a bundle, and even adjust the subscription start date, among other features. Our success manager works US hours and is incredibly helpful and resourceful. Loop empowers its team to assist customers in completing critical projects consistently and on time. I highly recommend checking them out. We did, and we’re thrilled with the results—we’re here to stay.🙂

- Loop Team

February 14, 2025

Working with Aayush at Loop has been nothing short of amazing! He is always trying to help improve on retention and many other factors. I wish I would have switched to Loop sooner than I did. If you are looking for a subscription platform I would highly recommend this company.

Great price and great service!!

Elixir Shots
United States
About 1 year using the app
Loop Solutions Inc replied July 5, 2025

We’re so glad to hear that working with Aayush has been such a positive experience for you! It’s fantastic that he’s been able to help improve retention and other key areas for your business. Your recommendation means a lot, and we’re thrilled to be a part of your journey. Thanks for the kind words about our pricing and service—we’re excited to continue supporting your success!

- Loop Team

Edited June 22, 2025

Excellent Customer Service from Manan!

I had the pleasure of working with Manan to configure my subscription widget, and I couldn’t be more impressed with the level of support I received. Manan was knowledgeable, patient, and went above and beyond to ensure everything was set up exactly as needed. Their quick responses and problem-solving skills made the entire process seamless. Highly recommend their customer service!

ONE59
United States
About 1 year using the app
Loop Solutions Inc replied July 5, 2025

Wonderful to hear that Manan provided such excellent support in configuring your subscription widget! We’re thrilled that his knowledge, patience, and problem-solving skills made the process seamless. Your 5-star rating means a lot to us, and we’re grateful for your recommendation. We’re always here to assist you whenever needed!

- Loop Team

Edited March 24, 2025

ReStockIt has been very pleased with the functionality of Loop Subscriptions and the support provided by the Loop Team. They continue to make improvements to their solution, and listen to the needs of their partners.

ReStockIt
United States
11 months using the app
Loop Solutions Inc replied June 26, 2025

Thank you for your kind words! We’re so glad to hear that you’re pleased with both the functionality of Loop Subscriptions and the support from our team. We’re always committed to improving and evolving based on the feedback from our partners. We look forward to continuing to support your growth!

- Loop Team

May 15, 2024

Subscriptions can be overwhelming, especially with a complicated product model. We moved away from a custom subscription platform to Loop, which was a bit of a rough transition. However, Loop has a really dedicated team of people who listen to our concerns and are able to address them. My success manager has gone above and beyond in guiding me through different ways to optimize the customer experience. He meets me with with patience, optimism, and solutions. Though our niche product is rather unique, my contact at Loop is very knowledgeable about subscriptions and presents with me creative solutions for generating revenue. It's been a steep learning curve for me, but I really appreciate the resources Loop has provided, as well as the fact that the portal is highly customizable.

Fragrant Jewels
United States
About 1 year using the app
Loop Solutions Inc replied May 21, 2024

Thank you for your feedback, Team Fragrant Jewels! We're thrilled to hear our team and resources have improved your subscriptions management experience. Onwards and upwards together! :)

May 22, 2025

Loop is an amazing platform for subscription, it solves a lot of operational challenges and offers a lot of effective features for retention. After implementing those native features, our website saw amazing growth in subscription revenue. Their support and CSM team is super attentive and dedicated, which is a huge plus as well.

Vets Love Pets
Australia
5 months using the app
Loop Solutions Inc replied June 12, 2025

Thanks so much! We're thrilled Loop’s features are driving real retention and revenue growth. Our CSM and support teams are always in your corner! 💪

- Team Loop

August 14, 2024

Our business model is consumable products and subscriptions are the bread and butter of our business. As such we've been using subscriptions apps since 2017 including Bold and Yotpo. With the limitations of both and the need to expand past the limited capabilities of each we found Loop, and it was a night a day difference. A support team that will reach out and find solutions for unique scenarios or store needs is the icing on the cake. The ability to be proactive and reach customers where they are and manage subscriptions how they should be is what makes Loop feel like it was designed specifically for your store and not a generic solution like other apps out there.

Pod Your Reef
United States
About 1 year using the app
Loop Solutions Inc replied August 20, 2024

Thank you for the 5-star review, Team Pod Your Reef! We’re thrilled to hear that Loop has made a significant difference for your business. It's great to know our tailored features and proactive support have met your needs. We’re excited to continue supporting your growth and success! :)