Reviews (369)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing subscription services on Shopify, noting its effective management tools like self-service portals and smart payment recovery that boost customer retention and revenue. The app's seamless integration with tools like Rebuy and PageFly, along with support for complex subscription models, is also highlighted. Merchants appreciate the 24/7 customer support for its responsiveness and expertise, and they value the smooth migration process from other platforms like Recharge.

September 21, 2022

Very helpful customer support, easy to set up different selling plans, would be great to have some additional features like when a customer has different frequencies that overlap, it is lumped as one order rather than two separate orders

Humanery
United Kingdom
About 1 year using the app
Loop Solutions Inc replied September 23, 2022

Thanks for this amazing review! Sounds like an interesting feature request. We have passed your feedback to your product team.

Please feel free to ping us if you need help with anything else

Thanks,
Team Loop

August 29, 2021

I decided to use this app for my dog treats! so far so good, customer service was spot on, they answered my questions in a timely manner and gave me some feedback :)

The Modern Pup
United States
About 1 year using the app
Loop Solutions Inc replied September 15, 2021

Thanks for the review :)

Subscriptions / repeat orders makes a lot of sense for your business.

Please write to us if you have any concerns or feature request which can improve subscription management for you or your customers.

Thanks.
Team Loop

August 14, 2023

The Loop Team continue to be fantastic for our business growth and development! Working with Loop to migrate over to Shopify was seamless and they were available at all stages to get us set up for success. The collaboration we have with our Loop account manager Nihal keeps us communicating constantly. They provide support extremely fast as well as offering solutions to increase our subscription retention and growth. Our business is THRIVING with Loop!

Eternapure
United States
About 1 year using the app
Loop Solutions Inc replied August 16, 2023

Thank you for the kind words, Team Eternapure :) This review made my day.

Very happy to be your partner in subscriptions growth. Always a message away for any doubt or discussing ideas or just talking about DTC in general.

Here's to more growth in the future 🍷 💪 🚀

Best wishes,
Nihal & Team Loop

January 4, 2023

Thanks a lot. Every time I need your help, you guys always show up very quickly. Last time I was going to leave a message, but because the store hasn't released it for 6 months, I can't write. Once again thank you very much.

thetokyocharm
Japan
About 1 year using the app
Loop Solutions Inc replied January 4, 2023

Thank you for this lovely review! Wishing lots of success to you in 2023 🚀 💪

Thanks,
Team Loop

November 3, 2023

Excellent customer service, going above and beyond the call of duty. It's a brilliant app that does what it says on the tin—a straightforward interface and clean UI and UX. The widget is neat. Keep up the good work, guys!

My Store
India
12 months using the app
Loop Solutions Inc replied November 4, 2023

Thank you for the kind words and shout-out :)

Always here to help 😇

Cheers,
Team Loop

November 7, 2023

Loop is fantastic. It has allowed us as a new business to integrate subscriptions into our store and provide our customers with a Shop on demand experience. We have had our issues with setting things up, but at no fault of Loop and Varun was fantastic in supporting us on an urgent widget fix due to a theme update. Everyone at Loop is ready to assist and they truly care about us business owners. Thank you, great app, incredibly easy to use, fantastic for new businesses with smaller budgets. Thank you

FLAGSHIP NUTRITION™
United Kingdom
12 months using the app
Loop Solutions Inc replied November 8, 2023

Thank you for the kind words and shout-out, Team FLAGSHIP NUTRITION™ 😊

We are super excited and happy to have you onboard 💪
We truly care about our customers and D2C business owners. Always a message away for any help :)

Cheers,
Team Loop

August 17, 2023

Loop Subscriptions is a great product and has mostly all the features a subscription ecommerce company would need. What I like about Loop is the prompt response to support, feature requests, support in ideations to increase subscriptions. Also, they are very reasonably priced. I highly recommend checking out loop...

Chai Brewer and Chai - Chime
United States
12 months using the app
Loop Solutions Inc replied August 21, 2023

Thank you for the kind words, Team Chime :)
We are very happy that you chose us as your subscriptions growth partner 🚀

Always a message away for any support request or any subscriptions growth idea

Thank you for the shout out 😊

Cheers,
Team Loop

October 13, 2021

Very nice app. The support is really fast and helps with anything. If something won´t work the support will do it for you.

Morgenzauber GbR
Germany
12 months using the app
Loop Solutions Inc replied July 8, 2022

Thank you for the review!
Happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance.

Thanks,
Team Loop

June 1, 2022

The reply on Live Chat was quick and my problem was solved very quickly. I just added this app and it seems pretty easy to use.

With Autumn
Singapore
11 months using the app
Loop Solutions Inc replied June 16, 2022

Hey there! Thanks for installing and trying out our subscription management app. We are happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance. Our goal is to build the most effective and easy to use subscription management app.

Your customers, your subscribers, our software- That's what we stand for :)

Thanks,
Team Loop

September 15, 2023

Amazing app and customer service. Super happy with it!

Get Into The Limelight
United States
11 months using the app
Loop Solutions Inc replied September 17, 2023

Thank you for the kind words and shout-out, Team Get Into The Limelight 😊

We are so excited that you chose us as your subscriptions growth partner 🚀

Always just a message away :)

Cheers,
Team Loop