Reviews (592)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing subscription-based models, praising its intuitive interface, flexible subscription options, and seamless Shopify integration. The customer portal is noted for reducing support inquiries, while the support team is commended for their responsiveness and effective onboarding assistance. Merchants also value the competitive pricing and analytics tools that help in making informed business decisions.

May 15, 2024

Seamless Transition with Outstanding Support – A 5-Star Experience! After transitioning from Recharge to Loop, I can confidently say that the switch was a phenomenal success, thanks to the outstanding team behind Loop. The customer service team is exceptionally diligent and responsive, addressing queries and resolving issues swiftly. What truly sets Loop apart is its user-friendly interface, which not only simplifies subscription management but also significantly enhances customer retention by personalizing the shopping experience. The intuitive design of the app has made it a breeze for us to manage our subscriptions, and our customers love the tailored approach. Kudos to Loop for their excellent service and a robust app that genuinely understands the needs of a business. Highly recommended for anyone looking to improve their subscription service!

ketolibriyum
Canada
10 months using the app
Loop Solutions Inc replied May 21, 2024

Thank you for your amazing review, Team ketolibriyum! We're delighted that our team and user-friendly interface have enhanced your subscription management and customer retention. Your recommendation means a lot to us! :)

Edited February 25, 2025

Loop Subscriptions is by far the best subscriptions solution for Shopify, it is fantastic. The team helped us migrate over from our legacy system without fuss. The built in Flows are so powerful and intuitive that we easily built out our complex scenarios in minutes. Before most tasks required engineers to make changes, now our CS team are empowered to make changes themselves. Also, any issues we have faced have been acknowledged and resolved/work around provided or fixed very quickly.

I could not recommend Loop Subscriptions more highly.

Lumin
United States
9 months using the app
Loop Solutions Inc replied July 5, 2025

It’s great to hear that you’re enjoying the functionality and flexibility of both the app and our support team! We’re always here to ensure everything works smoothly for you.😊

- Loop Team

September 18, 2025

Resuelven dudas de forma ágil y rápido. Hacen seguimiento de las consultas si no están cerradas. MUy buena experiencia

Wild Balance
Spain
2 months using the app
Loop Solutions Inc replied November 26, 2025

¡Muchísimas gracias por tu comentario! Nos alegra saber que has tenido una experiencia tan positiva con nuestro equipo—siempre estaremos aquí para ayudarte de forma rápida y eficaz.

- Loop team

July 8, 2024

We have been using Loop Subscriptions since the beginning of this year, and it has greatly simplified managing subscriptions for our veterinary practice. The interface is user-friendly, and the setup process was straightforward. Our Customer Success Manager, Nihal Baldwa, has been responsive and helpful whenever we had questions or needed any support. Overall, Loop Subscriptions has been a reliable solution for recurring payments and client management. I highly recommend it to any business looking to streamline their subscription services.

Banfield México UNAM
Mexico
9 months using the app
Loop Solutions Inc replied July 10, 2024

Thank you for your positive feedback, Team Banfield México UNAM! We're glad we have simplified your subscriptions management process. Our support team is always here to help you. We really appreciate your recommendation! :)

October 11, 2024

Great app and most of all customer service for beginners who are new to this platform and news to the business vertical. My rep Shivam is extremely responsive and takes initiative in understanding our specific business model/marketing while also going above and beyond by sharing industry trends. Always a great experience working with Shivam!

Magic Scoop
Canada
8 months using the app
Loop Solutions Inc replied October 16, 2024

Hey! Thank you for the review, Team Magic Scoop

This made Shivam's day :)

May 15, 2025

What an incredible experience I'm having with the Loop team!! From setup, to helping with issues like integrating with other services, Loop and their amazing staff have gone above and beyond to help me see things all the way through to completion. I would very highly recommend this app, most definitely for the great way it helps keep subscriptions and bundles working in my store - but even more for the really awesome experience I'm having with the team - they really do care and aim to help in every conceivable way. I very much look forward to building and growing my company into the future, knowing that I have the super Loop team in my corner! Thank you guys, you are ALL rockstars!!

Preimus
United States
4 months using the app
Loop Solutions Inc replied June 12, 2025

Wow—thank you for such an amazing review! We’re beyond grateful to be part of your journey and so glad our team could support you every step of the way. Your energy is infectious, and we’re excited to keep building with you. You’re the reason we love what we do! 🚀

- Team Loop

March 18, 2025

We were using a larger subscription provider before, and Loop proved to blow it out of the water. Subscriptions are our lifeblood, so we wanted to partner with someone that treated it as such. The thing that stood out to me the most was Loop's support. They have an incredible support system that made migration, optimization and ongoing testing easy, seamless and awesome. From their CSMs to their implementation they did a fantastic job introducing our brand to Loop. The features were the other thing that stood out. Their features are better or similar to more expensive subscription platforms. The only thing I wish could be changed are the Flows feature. We have multiple products that need to be swapped and setting those up are a pain, but they did the legwork for us, so it made switching so much easier. Amazing platform, fair pricing and amazing founder. Can't do any better than that, and honestly I just wish we switched sooner.

autobrush®
United States
7 months using the app
Loop Solutions Inc replied June 26, 2025

It’s fantastic to hear that Loop has exceeded your expectations! We’re thrilled that our support, migration process, and features have made such a positive impact on your business. It’s great to know that our team helped make the transition seamless and that you’re seeing the value in the platform. We appreciate your feedback on the Flows feature and are always looking to improve. Your recommendation means a lot, and we’re excited to continue supporting your success moving forward!

- Loop Team

February 19, 2025

Loop has been an outstanding partner, consistently delivering top-notch support and innovation. Their team is incredibly personable, detail-oriented and highly responsive, addressing any issues immediately. The platform itself is intuitive, with excellent reporting that continues to evolve. We're especially excited about their gamification feature.

After evaluating multiple subscription platforms, we’re confident that choosing Loop was the best decision we could have made!

Highly recommend!

Kitty Poo Club
United States
7 months using the app
Loop Solutions Inc replied July 5, 2025

It’s fantastic to hear that Loop has been such an outstanding partner for your business! We’re thrilled that our support, platform, and new features like gamification have been able to meet your needs. Your confidence in our platform and high recommendation mean the world to us. We’re excited to continue delivering value and supporting your success!

- Loop Team

June 5, 2024

Loop has proven to be an amazing partner for our subscription program, establishing an effective 2-way communication path where our feedback and requests are actually heard and implemented on their end, and they share valuable insights for us to constantly improve our subscription metrics. They're certainly not just "another Shopify App", but an extension of our team

Eden Boost
Singapore
8 months using the app
Loop Solutions Inc replied June 6, 2024

Thank you for the fantastic feedback, Team Eden Boost! We're delighted to be a valuable partner and extension of your team. Your insights help us improve, and we're committed to supporting your subscription success. :)

June 30, 2024

We successfully migrated to Loop in Q4 2023, and the process was exceptionally easy and seamless. Since then, we have experienced accelerated growth in our subscriber base and a significant reduction in churn rate.

The native cancellation flows, reasons, and offers provided by Loop have been instrumental in addressing churn effectively.

The entire team, from the CEO/founder to customer support, has been highly responsive and supportive.

A special shoutout to Parth for his strategic advice and assistance in enhancing our functionality!

NutriPaw
United Kingdom
8 months using the app
Loop Solutions Inc replied July 1, 2024

Thank you for your kind words, Team NutriPaw! We're thrilled to hear about your seamless migration and growth. Our team is dedicated to your success. We look forward to continuing to support you in reducing churn and growing your subscriber base. Onwards and upwards!