Reviews (694)
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Great app and most of all customer service for beginners who are new to this platform and news to the business vertical. My rep Shivam is extremely responsive and takes initiative in understanding our specific business model/marketing while also going above and beyond by sharing industry trends. Always a great experience working with Shivam!
Hey! Thank you for the review, Team Magic Scoop
This made Shivam's day :)
This is the best Subscription platform for Shopify and Shopify Plus brands and this is coming from someone who tested almost all subscription platforms with Plus brands. Loop migrated us fully from Yotpo Subscriptions, everything was incredibly smooth and Purna and Nihal went above and beyond to make the experience great. Loop Subscriptions admin panel is exceptional - setting up the logic is so easy. We also managed to build an exceptional bundle builder without code - just setting everything up in Loop.
Loop has strong analytics and a team of developers that always help us close gaps in user experience. The support is instant and their team is so passionate about what they do. A true Shopify Plus partner.
We're also migrating our loyalty program to Bubblehouse because they have an exceptional integration with Loop. Loop also connects with all other platforms in our app ecosystem which is fantastic.
I'm so glad we finally moved from Yotpo Subscriptions to Loop, our business would be in much better place if we migrated to Loop Subscriptions earlier.
Really crossing fingers for the growth of Loop! Thank you!
This truly means the world—thank you for such a detailed and thoughtful review! We’re beyond thrilled that the migration was smooth and that Purna and Nihal could make the experience exceptional. Excited to keep supporting your growth with powerful features, seamless integrations, and a team that’s always got your back!
- Loop team
Outstanding app & amazing support!
Loop completely changed how we manage subscriptions, super intuitive, stable, and full of smart features that save us time every day. The setup was easy, the dashboard is clear, and most importantly, their support team is absolutely world-class - fast, friendly, and always willing to go the extra mile.
Highly recommend to anyone serious about building a great subscription experience!
What a fantastic review—thank you so much! We’re thrilled Loop has transformed your subscription management and that our support team has been a standout. Excited to keep powering your growth!
- Loop team
Loop has proven to be an amazing partner for our subscription program, establishing an effective 2-way communication path where our feedback and requests are actually heard and implemented on their end, and they share valuable insights for us to constantly improve our subscription metrics. They're certainly not just "another Shopify App", but an extension of our team
Thank you for the fantastic feedback, Team Eden Boost! We're delighted to be a valuable partner and extension of your team. Your insights help us improve, and we're committed to supporting your subscription success. :)
We successfully migrated to Loop in Q4 2023, and the process was exceptionally easy and seamless. Since then, we have experienced accelerated growth in our subscriber base and a significant reduction in churn rate.
The native cancellation flows, reasons, and offers provided by Loop have been instrumental in addressing churn effectively.
The entire team, from the CEO/founder to customer support, has been highly responsive and supportive.
A special shoutout to Parth for his strategic advice and assistance in enhancing our functionality!
Thank you for your kind words, Team NutriPaw! We're thrilled to hear about your seamless migration and growth. Our team is dedicated to your success. We look forward to continuing to support you in reducing churn and growing your subscriber base. Onwards and upwards!
I would recommend Loop. I had an issue with a payment being shown as processing for a few days and they were able to rectify everything for me.
Thank you for the recommendation, Team Queen K Candle Co! We're glad to hear that the payment issue has been resolved.
Onwards and upwards together! :)
We came to Loop after using Yotpo. Loop has been incredibly attentive, they have a slick program and they are always quick to respond to any question or problem. Their app is very user-friendly, they have plenty of useful tools and amazing depth of analytics. We have loved working with Loop.
Thank you for the amazing feedback! We’re thrilled Loop has been a smooth upgrade and that you’re enjoying the tools, analytics, and support—excited to keep growing together!
- Loop team
Absolutely the best customer service. We switched to Loop from Recharge and are beyond happy with the support, increase in subscriptions and higher retention!
Thank you so much for the wonderful feedback! We’re thrilled to hear that your switch to Loop has been so positive, with increased subscriptions and better retention. Our team is always here to support you, and we’re excited to continue this journey together! 🚀😊
- Loop Team
Loop customer service is absolutely top-notch. We were using another Loop competitor since we migrated to Shopify and there is no comparison here. From day 1, Loop has provided 'white glove' service to us. They helped with migration, navigated complex workflows, and helped us to do extensive testing to make sure our customers were getting the best experience. They even took the time to understand our business model and made suggestions on ways to help reduce churn and improve retention. I can't recommend this company enough.
Thank you for the fantastic review, Team Reactive Training Systems! We're thrilled that our support and service have been helpful and that our efforts to understand your business model and suggest ways to reduce churn and improve retention have been beneficial. Onwards and upwards together! :)
Since switching to Loop, we’ve grown our subscribers and subscription revenue by more than 2X. The onboarding and transition process was smooth, something we were very concerned about before making the move, and the Loop team has been a pleasure to work with every step of the way. I can’t thank them enough for their support and partnership in helping us scale. If you’re considering it, do yourself a favor and commit; you won’t regret it. After struggling with ReCharge (locked into contract), I’m beyond glad we made the switch!
What an incredible journey—thank you for sharing it! We’re so glad the transition was smooth and that Loop has helped you 2X your subscription growth. Grateful for your trust, and we’re excited to keep scaling with you!
- Loop team