Reviews (369)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing subscription services on Shopify, noting its effective management tools like self-service portals and smart payment recovery that boost customer retention and revenue. The app's seamless integration with tools like Rebuy and PageFly, along with support for complex subscription models, is also highlighted. Merchants appreciate the 24/7 customer support for its responsiveness and expertise, and they value the smooth migration process from other platforms like Recharge.

August 11, 2021

I used Loop to create subscription options for my 10-year old daughter’s online fruit strip business. Loop was quick and easy to use. The Loop team went above and beyond to help me get the subscription option added to each of the product pages. Seriously, the developers were the BEST! Highly recommend!

Field Strips
United States
Over 1 year using the app
Loop Solutions Inc replied July 8, 2022

Thank you for the recommendation! Such reviews keep us going!
Sending our best wishes for the success of your daughter's store!

Happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance.

Thanks,
Team Loop

February 17, 2023

We have had a great experience with Loop. We had a specific use case and they were very helpful in working with us. Their system is quite flexible and the team has always been responsive. The portal looks great out of the box and their roadmap includes some great features we're looking to implement.

ShopMeatBox
Canada
Over 1 year using the app
Loop Solutions Inc replied February 17, 2023

Thank you for this amazing review, Team ShopMeatBox!
We are so happy that we were able to solve for your use case :)

Yes! We are shipping out practical features and creating a portal that is flexible, customizable and covers all the jobs to be done for DTC brands :D

Super excited to work together as your subscriptions partner

Thanks,
Team Loop

April 19, 2022

Great support. Got help with everything from setup to customization.
Thanks to Vivek for doing this for us.

No Xcuses
Sweden
Over 1 year using the app
Loop Solutions Inc replied June 24, 2022

Hey there! Thanks for installing and trying out our subscription management app. We are happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance.

Your customers, your subscribers, our software- That's what we stand for :)

Thanks,
Team Loop

August 3, 2022

Great support and great app. Although seeing most of the options is in the paid plan, but still this app offers many option that the others absolutly not offering under the paid plan. It is perfect to start and grow with...recomended

Careshoppro.eu
Germany
Over 1 year using the app
Loop Solutions Inc replied August 8, 2022

Thank you for this amazing review! We are glad that you liked our support and our app! We are here in case you need assistance with anything else.

Thanks,
Team Loop

Edited July 9, 2024

Working with Loop Subscription has been a breeze! Manan graciously helped with every step of the way in regards to my questions. Highly recommend!

Biodynamic Coffee
Canada
Over 1 year using the app
Loop Solutions Inc replied February 24, 2023

Super excited to work with you, Team Biodynamic Coffee! We are so happy that you chose us as your subscriptions growth partner.

Yes, our customer portal and widget design is 100% customizable! Our features are not only innovative, but practical as well.

Thanks,
Team Loop

January 27, 2023

Very useful tool. The team from Loop are fast and efficient in support and on boarding. Here you receive personal and solution-oriented support from day 1. I have even experienced that custom functions have been implemented based on my request. Great recommendation from here.

Kystfisken
Denmark
Over 1 year using the app
Loop Solutions Inc replied January 27, 2023

Thank you for this amazing review, Team Kystfisken! We are super excited to have you onboard. Happy that you liked those custom functions 😊

More subscriptions power to you 🚀💪

Thanks,
Able and Team Loop

April 2, 2023

Ok so let me just start with their support team, they are THE BEST, I was working on a website at 5am EST, and I had a bit of an issue installing the app, so I emailed them and they replied so quickly. They fixed and reinstalled the app in a matter of seconds. Thank you guys!!!! I will recommend this app and add it into all the websites I work on if needed.

A Team Lighting - Sound - Multimedia
United States
Over 1 year using the app
Loop Solutions Inc replied April 3, 2023

Thank you for this amazing review! We are always there to support our merchants and help them in their subscriptions growth and retention journey 🚀

Feel free to ping us for any new installation :)

Thanks,
Team Loop

December 12, 2022

Straight-forward subscription app that delivers exactly what you need. Customer Service team (specifically Abel) was very knowledgeable and helpful. We set up a video chat to go through my set up questions and, when realizing my needs were out of Loop's subscription capabilities (I needed an upselling app), he recommended another app that would be a better fit.

Thanks Loop team!

PS Coffee
Canada
About 1 year using the app
Loop Solutions Inc replied December 13, 2022

Thanks for this great review, PS Coffee team!
Very happy that you liked our support and glad that I was able to help you out with that upselling app.

Wishing you more growth in 2023!

Thanks,
Abel

October 17, 2023

Truly one of the best apps I have ever experienced with Shopify. They have a team that works EXTREMELY hard to get things done. The team also makes absolutely sure the job is done before moving on to something else. I love working with this team & this application, and would recommend them to anyone.

This application itself has brought down our cancellation percentage, has given our customers a better experience, and is very user-friendly. Loop is a 10/10.

Dream Recovery
United States
About 1 year using the app
Loop Solutions Inc replied October 19, 2023

Thank you for the kind words and shout-out, Team Dream Recovery!

This review made our week 🚀

We are so happy that you chose us as your subscriptions growth partner 💪

Feel free to ping us anytime with your questions :)

Cheers,
Team Loop

Edited July 15, 2024

Great app and the support have improved since started. They always help to ensure the widgets are in place for every update

Electron Colloidal
United States
About 1 year using the app
Loop Solutions Inc replied May 14, 2023

Thank you for choosing us as your subscriptions growth partner, Team Electron Colloidal.

We are super excited that you decided to go with us over other apps 😊

More subscriptions power to you 🚀

Cheers,
Team Loop