Reviews (590)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for managing subscription-based models, praising its intuitive interface, flexible subscription options, and seamless Shopify integration. The customer portal is noted for reducing support inquiries, while the support team is commended for their responsiveness and effective onboarding assistance. Merchants also value the competitive pricing and analytics tools that help in making informed business decisions.
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amazing app and customer service
Absolutely the best customer service. We switched to Loop from Recharge and are beyond happy with the support, increase in subscriptions and higher retention!
Thank you so much for the wonderful feedback! We’re thrilled to hear that your switch to Loop has been so positive, with increased subscriptions and better retention. Our team is always here to support you, and we’re excited to continue this journey together! 🚀😊
- Loop Team
Loop has been a blessing for our business. They were able to help us create a very custom solution for our membership program, that also includes a subscription element.
Memberships are our secondary product, and their system has driven a massive improvement in LTV and the offering has boosted our AOV.
Loop's customer service is Amazonesque, they have a high attention to detail, quickly solve issues, and I mean quickly (within minutes).
We spoke to many of their competitors and no one comes close to their way of doing business. Cheers to the Loop team. I wish all my partners were like them!
Thank you so much for your incredible review! We’re beyond thrilled to hear how Loop has contributed to boosting your business, LTV, and AOV. It’s fantastic that our custom solution for your membership program has made such a positive impact. We take great pride in providing fast and detailed support, and we’re so grateful for your recognition. Your words mean a lot to the entire Loop team, and we’re excited to continue supporting your growth! Cheers to a long partnership! 😇
- Team Loop
I cannot speak highly enough of the team at Loop and the app itself! They are very hands on and organized. The onboarding experience was very smooth, and they went above and beyond every time to get us a solution to any issue. The app itself is very well thought out and addresses many of the gaps that other sub apps have, at least for our use case. Any time we've had a request or suggestion they prioritized it accordingly and are very passionate about improving their product on a regular basis. I also appreciate the balance in features between marketing and processing, so it works well for different department use cases. This is a great solution for small and enterprise companies from what we have seen and experienced. All in all, we highly recommend them!
Thank you! We’re thrilled to hear that our team could support you effectively, and that Loop is helping address your needs. We’re committed to continually improving and ensuring your success!
- Loop team
Switching to Loop has been such a great move for us. They genuinely listen to their merchants, and it shows! We’ve suggested a few small tweaks to make things smoother for our business, and they’ve already implemented them — it’s clear they actually care about their customers.
Plus, it’s refreshing not to be upsold on every little new feature. It’s clear they’re focused on making the best subscription experience possible. Their support team is fast, friendly, and genuinely invested in helping us succeed. In addition, they have an amazing Success Team that really helps our business grow, which we are taking full advantage of - 15/10!
If you’re looking for a platform that feels more like a partner, Loop is the way to go. Highly recommend!
This means so much—thank you! We’re thrilled to be seen as a true partner and not just a platform. Your feedback drives us, and we’re so glad the team could make a real difference. Let’s keep growing together!
- Team Loop
Great customer service and seemless integration to Shopify store. Would highly recommend. This app has boosted my ARR significantly!
We’re thrilled to hear that the integration with Shopify has been seamless and that the app has made such a positive impact on your ARR! Thank you for recommending us—your success is our priority! 😊
- Loop team
Love Loop the team is so proactive and hands on with implementation and helping set us up for success.
We’re so happy to hear that the team has been proactive and hands-on in helping set you up for success. We’re excited to keep supporting you!
- Loop team
The Loop platform and the team is absolutely one of the best subscription platforms out there. The value in the features they provide is unmatched. They go above and beyond with their support, and quickly reply to any issues that come up. Love these guys.
Thank you for the amazing feedback! We’re thrilled to hear that you’re enjoying the platform and our support. We strive to provide exceptional value, and it’s great to know that our team has been able to assist you quickly and effectively. Your support means the world to us, and we’re here for you every step of the way!
- Loop Team
Loop Subscriptions has been an incredible addition to our tech stack, but what truly sets them apart is their exceptional support and Success Team. From the moment we onboarded, their team has been consistently proactive, responsive, and genuinely invested in our growth.
Their support is fast, thorough, and always willing to go the extra mile. Any time we reached out with a question—whether it was technical setup, optimization, or best-practice guidance—the team responded with clear, actionable steps rather than generic replies. They take the time to understand your business model and tailor their advice accordingly.
The Success Team deserves special mention. They helped us build a strategy. They shared insights on improving retention, optimizing subscription flows, increasing conversions, and leveraging features we didn’t even know we needed. Their recommendations directly contributed to smoother operations and measurable increases in recurring revenue.
Beyond just solving problems, they help you grow. It genuinely feels like having a partner rather than just an app provider.
Glad to hear that you’ve experienced quick responses from our support team! We’re always here to assist you promptly whenever you need help.
- Loop Team
After trying multiple subscription apps, im thankful for stumbling upon Loop! Theyve made me so much more money, I can sleep & wake up to automatic sales!! The best app!
Thank you so much for your fantastic review, Team Prime Sports Nutrition! We're thrilled to hear that you love our app. Here's to continued success together! :)