LangShop AI Language Translate

Everything is nice about this app except for 1 thing:
in the event of a malfunction or problem, everything is initially forwarded to Shopify, but if the problem turns out to be with them, it has to be sent to the dev team and you don't hear anything anymore.

webshop crosses all languages ​​​​and all currencies. you do get a friendly response of yes we have forwarded it, but response, solution remains on and we are still stuck with the problem that our sales are completely at a standstill due to a translation problem..
scandalous this...

if this problem is not solved tomorrow, we will go to another app that has more service and can and wants to solve problems, not just send friendly responses, which Chatgpt can also do nowadays