LangShop AI Language Translate
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LangShop has been very useful for managing translations across different parts of our Shopify store. Translating products, pages, theme content, and other components is straightforward and saves us a lot of time.
Their customer support has also been responsive and helpful whenever we’ve had questions. We hope LangShop continues to improve and refine the app, but overall, it’s been a solid and convenient tool for running a multilingual store.
Dear GSou Snow!
Thank you for the great review! We’re glad LangShop is saving you time across products, themes, and pages. We appreciate your feedback on improvements - our team is always striving to enhance the app. We look forward to continuing to support your multilingual journey!
Best Regards
LangShop Team
The app translations were poor at the beginning, until the AI store context feature was implemented. After that, the translations were perfect for around 8–9 months.
Now, the translations sometimes work as expected and sometimes they don’t. This is mostly the case with metafield translations — they sometimes ignore the AI store context, and even glossary rules do not help.
I am convinced this is a bug in the app, but support claims it is caused by OpenAI ChatGPT 5.4. I find this very hard to believe, because the app is the one feeding the data to the OpenAI API. If I paste the same text directly into ChatGPT, it translates everything correctly.
The app currently seems very buggy. Metafield translations are unreliable, both with OpenAI and DeepL Pro, and in their current state they simply cannot be used on a live webshop. It is definitely a frustrating experience for us, and we are investigating our options.
And the support is definitely not 24/7. But that is the smallest issue I have.
Hello, GPerformance,
We are very sorry to hear that your recent experience with our app has been negative. We completely understand how frustrating this must be for you.
We want to apologize for any inconvenience this may have caused and assure you that we are committed to providing a better user experience.
We would like to investigate the inconsistencies in the translations of metafields and find the root cause of this behavior. We have sent you a message regarding this matter and would appreciate it if you could please get back to us with more details, so that our developers can address it properly.
Thank you for your understanding and patience. We hope to have the opportunity to provide you with a better experience!
Best regards,
LangShop team
Vera was really helpful when we started experiencing a critical issue with our translated menus disappearing across multiple languages. She responded very quickly, investigated the problem right away, and managed to identify and resolve the issue in a short time.
She also took the time to explain exactly what had happened, identified the specific menu item that caused it, and provided practical recommendations to help us avoid similar issues in the future.
Vera was professional, knowledgeable, and easy to communicate with. Her prompt support helped us restore our storefronts with minimal disruption.
Thank you again for your excellent assistance!
Hello, Manduka EU
Thank you so much for taking the time to share your experience! We're delighted to hear that Vera was able to quickly identify the issue and get your translated menus restored with minimal disruption.
We'll be sure to pass your kind words along to Vera, she'll be thrilled to know her responsiveness, technical expertise, and clear communication made such a positive difference.
We truly appreciate your feedback and your trust in us. If there's ever anything else we can help with, we're always here for you!
Best Regards
LangShop Team
Amazing app and timely support, I managed to launch even one of the most complex Lithuanian translations with them. Slugs and all seo part was handled perfectly too.
Hello, Formesjewelry.com team!
Thank you very much for taking your time to leave a review! It's great you enjoy using LangShop.
Please don't hesitate to reach out in case you have any questions — the support team would is always glad to assist you.
Best regards,
LangShop team
app won't work on third day straight - customer support said developers are on it but it's not fixed and no update has been provided
Hello, Lifted Clothing
We sincerely apologize for the negative experience you had with our app. We understand that resolving the issue with language redirect took longer than expected and we sincerely regret any inconvenience this has caused.
We take your feedback very seriously and would appreciate it if you could give us another chance. If you could please reinstall the app, we would be happy to look into the issue as soon as possible.
Best regards,
LangShop team
LangShop has been a game changer for our Shopify store. The AI-powered translations are fast, accurate, and incredibly easy to manage across multiple languages. The app integrates smoothly with Shopify and supports a wide range of markets, which helped us expand internationally without the usual translation headaches.
What really stands out is the customer support — responsive, professional, and genuinely helpful whenever we needed assistance. The interface is intuitive, and the automatic translation features save us a huge amount of time.
Highly recommended for any Shopify store looking to grow globally and provide a seamless multilingual shopping experience.
Hello there Posterbox
Thank you so much for the wonderful review!
We’re thrilled to hear LangShop has helped simplify your multilingual workflow and support your global growth. Your kind words about our app and support team truly mean a lot to us.
Thanks again for your trust and recommendation!
Best Regards
LangShop team
3年以上使用しています。操作のやり方や簡易な質問には早急に答えてくれて助かっています。
一方、アプリの不具合が多い。
1)「翻訳していないファイル」や「翻訳が中途になっているファイル」を選んでも、正しく表示されない。
2)作ったページのレイアウトが完全に崩壊します。これが一番の問題です。何度も発生しています。
3)問題があると開発に報告が行きますが、対処対応がとても遅い。問題のアプリを書きし続けることに疑問を感じています。
4)翻訳にはDeepLを使用していますが、翻訳内容としては問題ない。しかしレイアウトが壊されたとき標準の翻訳を使うと問題がない。非力な標準翻訳ではほぼ使えません。
5)他のアプリに切り替える検討をしているが、また一から学ぶのが面倒で放置している。
Hello, TC楽器 - TCGAKKI team!
Thank you for your valuable feedback! We are glad our support team was able to quickly reply to your inquiries.
And we are sorry to hear about the negative experiences you had with the app.
1) Could you please specify if filtering by the untranslated products produce results that are actually translated?
2) We understand how frustrating it can be. Advanced translation engines can conflict with the layout, which leads to issues. We are working on the improvement of the process, but it's a complex issue which is still being worked on.
3) We do our best to resolve technical issues as quickly as possible, but we understand sometimes it can interrupt a stable workflow, and we apologise for that.
4) As mentioned before, while advanced translation engines such as DeepL generally provide better translation quality, they can struggle with the technical symbols. OpenAI translation engine is usually better suited for translations that require preservation of the page layout.
5) We appreciate our customers greatly and are going to do our best to make a switch to a different app completely unnecessary!
We would be glad to resolve all of the aforementioned issues. A support agent has already reached out to you via email to assist with that.
Please feel free to reach out to us in case something else arises — the support team is available 24/7!
Best regards
LangShop Team
Thank You Caleb from LangShop - your are a star
I am everything else but an IT-person and Caleb helped me step by step. Translations went smoothly. So far so good.
Hello, MARK BIRCH HAIR!
Thank you for your feedback! We appreciate your positive comments about our assistance and the responsiveness of our support team.
We're also glad to hear the translations were smooth.
If you need any further assistance in the future, please do not hesitate to contact us :)
Best regards,
LangShop team
Thanks to Ivan's assistance, the issue of the subscription being closed due to accidental touch has been successfully resolved.
Hello, Nothingprojector!
Thank you for your kind words!
We're delighted to hear that Ivan was able to assist you and resolve the issue with your subscription.
If you ever need any further assistance, we're always here to help!
Best regards,
LangShop team
Egor helped me greatly in improving our shop. very fast replies as well.
Hi L’OYÉ Cosmetics team!
Thank you for your thoughtful feedback.
We are pleased to hear that our assistance had a positive impact on your shop and that you were satisfied with the responsiveness of the provided support.
It was a pleasure working with you, and we really appreciate the opportunity to contribute to your success.
Please don't hesitate to reach out if you need any further assistance in the future.
Best regards,
LangShop team
