Reviews (18)

Overall rating
4.5
Counts per rating level
  • 50% of ratings are 5 stars
  • 28% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 22% of ratings are 1 stars
All reviews
June 3, 2025

The multistore beta works fantastically and makes Intercom a fantastic option for ecom companies with many stores.

However, I see options for improvement:
- Displaying delivery address for an order details without requirement to go to Shopify
- A more clear and legible product list in the order
- Refunding and cancelling without having to leave Intercom
- Creating new orders doesn't allow to enter or select address for the customer

I think the UX side can be improved significantly but the functional side of importing data from multiple stores in the beta works without any bugs and glithches.

Meroda Cosmetics
Netherlands
7 days using the app