Reviews (340)
After using this app for 7–8 months, our WhatsApp Business account was banned twice due to the use of an unauthorized API. Unfortunately, we ended up losing our main WhatsApp account, which resulted in hundreds of dissatisfied customers and significant customer service challenges. We have now transitioned to our own CRM system, integrated with the official Meta WhatsApp API, for order confirmations and customer communication.
We are deeply sorry for the loss of your number and the major customer service issues this caused. You made the right call switching to the Official Meta API. Feedback like yours pushed us to rebuild on the Official Meta WhatsApp API for 100% compliance and zero ban risks. We fully respect that you’ve built your own CRM, but if you ever need a direct Shopify solution in the future, our new official platform is ready. Wish you the best with your store
