WOD: PreOrder Now

WOD: PreOrder Now

Reviews (1,011)

Overall rating
4.5
Counts per rating level
  • 80% of ratings are 5 stars
    805
  • 10% of ratings are 4 stars
    99
  • 3% of ratings are 3 stars
    32
  • 2% of ratings are 2 stars
    18
  • 6% of ratings are 1 stars
    57
All reviews
September 3, 2025

Getting customer support can be tricky if you are a business in Australia, as the PreOrder Now team works 9am-5pm (EST), as this is essentially overnight for us. In saying that I was able to get my issues resolved, it just took a week instead of probably an hour.

Lucky Camera Straps
Australia
Almost 5 years using the app
Website on Demand Studio, LLC replied September 4, 2025

Hi team,

Thank you for your honest review. One of our Team Supervisors reached out to personally acknowledge the challenges you faced and share how we're working on improving support for merchants outside of EST. We really appreciate your patience and are using feedback like yours to shape better coverage moving forward.

- Pre-Order Now Management Team