Reviews (1,521)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for efficiently managing pre-orders, ensuring continuous sales during stock shortages, and providing clear shipping times. It features a user-friendly system with customizable options that automatically adjust the "Add to Cart" button to "Pre-order" for out-of-stock items. The app integrates seamlessly with various themes and offers reliable performance. Customer support is quick, responsive, and helpful, offering personalized assistance like custom coding and video tutorials.
Refine
-
By rating
Exceptional customer service! Alina was incredibly helpful, quickly resolving my issue by updating the theme and button selector to match my store perfectly. She kept me informed throughout the process and made sure everything was working smoothly before signing off. The support was fast, professional, and friendly. Highly recommend this app and their amazing team! Thank you, Alina!
Hey there Onekid team!
Thank you for your fantastic review! We're thrilled to hear that Alina provided exceptional support and ensured everything was customized perfectly for your store. Our team is always here to help, and we truly appreciate your recommendation!
If you need help with anything else, you know where to reach us!
Great Customer service.
I had an issue with images not showing properly.
It was solved quickly and professionally.
Love it!
Hi there Fiik Skateboards Australia and team!
Thank you for taking the time to leave us a review! We're glad that our team was able to help out and assist you quickly.
If you need help with anything else, you know where to reach us!
We’ve been using this app consistently for some time now, and it has been a fantastic tool for setting up a proper preorder system. Like any system, we’ve encountered a few issues and bugs along the way, but I must say the Preorder App team has been absolutely wonderful. They’re always quick to respond and have gone above and beyond to provide the help we needed, making the resolution process smooth and stress-free.
Hi there apostl team!
Thank you for sharing your experience! It’s great to hear that our app has been a valuable tool for your store. We truly appreciate your patience and understanding as we work through any challenges, and we’re glad that our team has been able to provide prompt and thorough support.
If you need help with anything else, you know where to reach us!
This is a great app and very easy to use. The initial setup can seem daunting but if you watch their videos, it's actually quite simple and doesn't take long.
We recently had an issue where our theme had some updates that meant that the pre-order app and the theme didn't like each other and I contacted support and they had it fixed within 20 minutes. Excellent customer support.
Thanks for creating a great app which helps us do exactly what we need to do with pre-orders!
Hey there CLHEI team!
Thank you so much for the wonderful review! We’re thrilled to hear that you found the app easy to use and that our setup videos helped simplify the process. It’s also great to know that our support team was able to resolve the issue so quickly. Providing excellent customer service is a top priority for us, and we’re happy we could help with your pre-order setup.
Thanks for choosing our app, and we’re here if you need anything!
Roel was amazing at helping me to resolve my issue. He did not stop until all issues related to the badges not appearing, was resolved. 10/10 customer support!
Hey there Angie Watts and team!
Thank you for your wonderful feedback! We’re so glad to hear that Roel provided top-notch support and ensured everything was resolved for you. Your satisfaction is our priority, and we’ll be sure to share your kind words with him.
If you need help with anything else, you know where to reach us!
Alina was super helpful, friendly, and quick to respond.
Hey GOLF CAR RANCH and team!
Thank you for your kind words! We're thrilled to hear that Alina provided you with helpful and fast support. We'll be sure to share your appreciation with her!
If you need help with anything else, you know where to reach us!
Simply awesome! I had a small issue, started a chat, and it was fixed within 5 minutes. Great customer service!
I have used this app for 3 years on and off when I need to do a pre order.
This time when trying to use it the pre order function did not display on my store which I understand happens with various themes.
I contacted support who for the first 2 days just kept refreshing the app and asking me to wait. It still didn't fix the problem.
For 4 more days now support keep telling me to wait as the tech team are reviewing the issue. I have not had an update on the issue in days.
The support is poor for this app and I do not write this likely as I have never had a problem with the app before.
I am left with no option but to uninstall this app and use another one available.
Thank you for sharing your feedback, and we apologize for the frustration caused. Our technical team was making significant progress on resolving the issue before the app was uninstalled, and we regret not being able to fully assist you in time. This is not the experience we aim to provide, especially for a long-time user like you. Someone from our team will be reaching out shortly to discuss this further and find a way to make it right. We appreciate your patience and hope to regain your trust.
-Pre-Order Now Management Team
Such a great app that has helped me generate £000's in revenue from pre-ordered items. The customer service is excellent -super quick, helpful and responsive!
Hi there Natal Active team!
Thank you for sharing your experience! It’s amazing to hear about the positive impact on your revenue. Our team takes great pride in providing fast and helpful support, and we’re thrilled to know you’ve had such a positive experience with us!
If there’s anything else we can do to assist you, please don’t hesitate to reach out!
Amazing app! Great customer service - issues get resolved within few minutes.
Hi Lofra Cookers and team!
Thank you for your fantastic review! We’re delighted to know that you’ve had such a smooth experience with our customer service.
If you need help or have any questions, please don't hesitate to reach out!