Pre‑Order Now WOD , 1,191 reviews

Updating my review from 4 to 5 stars. The support is always there and very helpful. Thanks Aman for helping this time when we needed to turn on pre-order for many products and advising me about enabling pre-order via tagging products-a very useful feature.

Previous Review:
We've been using this app for a good while now with one product but recently added more pre-order products and refreshed our website. With changing themes to one of Shopify's new themes (Refresh) we encountered a couple of issue with the Pre-Order Now app. I wasn't able to find solutions easily on my own but support is always available and helpful (sometimes you have to wait several minutes to get someone though). Rasheem solved our first problem with home page badges resizing the product image and the next day Nicoz solved the issue of the Pre-Order button not working.
Nicoz also provided advice for the delayed loading of the pre-order button which sometimes allows people to order without seeing the pre-order button or having the pre-order tag attached to the order. I believe this can occur with any pre-order app and comes down to your page speed though. It's a good value app with great support and I'm looking forward to the improvements to come.

This app looks like it does exactly what we need. Preorders with initial partial payment option. I had some trouble getting the partial payment part of it set up but Roel helped me right away, even after hours. The app is intuitive over all but as with any new app it takes just a little bit of time to work out any issues. They are fast, friendly and have really responsive customer service.

So far so good! Thepre order button seems to freeze up once clicked through. We will update our review once figured out.

Edit: the button doesn't work, and when you first get to the home page or product page it'll say buy now then quickly change to pre-order.

Edit: After help from Josh our problem was resolved within a day!

Der Support ist schnell und gut. Auf Wordpress gab es schon bessere Pre-Order Apps/Plug-ins, jedoch ist diese App definitiv am besten auf Shopify.

Update 21.10.2022 (5 stars to 3 stars):

The App is causing a major SEO issue. In the App liquid in line 509 there is a "notify me when available" text with H1-Tag installed. I don't know why anyone ever thought it would be a good idea to make something so trivial H1. I mean, I don't even use this notify me when available function, but still have the trouble with the issue. I can't fix it myself, because if I change it to H6 myself it just will be back to H1 the next day. The development team seems to not be able to just change the H-Tag at the moment, so the app is creating major SEO issues for all users at the moment and you cannot do anything about it for the time being.
Support Team was kind and fast in their response, but sadly could not do anything and you just have to wait if this issue might be solved at some point...

Update 25.12 (3 stars to 4 stars):

Only now realized that I used German and English in a mixed way for my review. Anyway, just wanted to update from 3 stars to 4 stars now that I have more comparison. I think they solved the H1 Tag issue, which is good.
They also seem to have a quick loading time for the pre-order function, which I realized after comparing it to others that needed too long to load the per-order functionality on the product page.
Still can't give 5 stars because they could not make the badges work completely properly and I had to get some other app for this and sometimes the app does not save custom pre-order settings, so you have to be careful

I've been using the app on two clothing stores for over a year now. It does everything we need and more. I've recommended the app to Facebook Shopify users on several occasions. It's definitely worth the investment, its way better than trying to do workarounds for free on your product pages. The main piece of advice I have for new users is to remember to remove the ability to order when out of stock, I've forgotten on several occasions resulting in not having the requested products to send. The new features added recently eg partial payment are excellent. We've just started working with it but I reckon it will increase conversions. Overall I'm very happy to recommend the app, I can't fault it in any way.

I recently tried out the PreOrder Now app and was extremely impressed by its functionality and ease of use. This app is a game-changer for any business that frequently experiences out-of-stock items. PreOrder Now is a pre-order app that replaces out-of-stock with preorder buttons, which allows customers to reserve the product even when it is not available at the time of purchase.

One of the best features of the app is its ability to seamlessly integrate with your existing e-commerce platform. The installation process was simple and straightforward, and the app immediately began working to replace out-of-stock products with pre-order buttons. This makes it much easier for customers to know when they can expect to receive the product and can help to reduce the number of customer inquiries about product availability.

Overall, I highly recommend the PreOrder Now app to any business that wants to reduce customer frustration when products are out of stock. The app is easy to install and use, and its customization options make it a versatile tool for businesses of all sizes. Whether you have a large e-commerce store or a small boutique, PreOrder Now can help you improve the customer experience and increase sales.

The app seems to be working fine from the aspect of its primary function, but it is causing SEO issues in our store. The app elements/features which we don't even use are present on our pages which adds unwanted h1 and h2s causing On-Page SEO errors. We communicated this with the support and were not able to find a solution to it, they say this will be added to their feature request list. Hope they will fix this soon. *****UPDATE***** They have fixed the issue and everything seems to be working great. Really appreciate the effect made by the support and developer team in fixing our issue, especially the help from Joshua, the 5-star is for him.

I will definitely recommend this app to everyone who plans to have a pre-order sale in your Shopify store. It's great to manage and the customer support is amazing. Although, you may not get outstanding support from every agent you talked to but, there are a few who does understand the assignment and sacrificed you've made to open a store, what it entails and your sleepless night. I can say had my share with a rude agent before and to have Rasheed coming and picking up what the other agent didn't finished and saving me from drowning. Not only he's knowledgeable, but he's also very patient. I'm grateful to you Rasheed and wishing you great success. Stay humble and continue to do what you do best. One day you'll be rewarded.

UPDATE: changing my review from 1-3 stars. Within a short period of time of posting my original review, I received an email from support offering help on their day off. We went back and forth and the support agent was helpful, but there is still some things that will keep me looking for a better app, especially at this price. If it worked flawlessly I would have no issue with the price.

The buy buttons flash between “Add to Cart” and “Pre-order”. I’m not sure why or how, but it’s confusing and doesn’t inspire confidence.

You can’t offer partial payments with a discount because the app does this by creating draft orders and using a 50% off “discount” on both. Shopify does not allow double discounting, so a coupon code and a discount would never work.

I’m using it now because I’m out of time and already lost 2 days of our presale, but I think it’s confusing to customers. I will continue to look for an app that doesn’t handle orders in the same manner so that we can get a discount and partial payments on the same order.

ORIGINAL REVIEW: Doesn't work and support is unhelpful. This app is keeping me from launching my store at the moment, and while they have chat and email support listed everywhere, I've only gotten an email response with "help" that includes emailing me the same setup information on their website. Then, they ghosted me. Not very helpful.

It doesn't not synch reliably with Shopify - what I've synced within the app portal on my store doesn't reflect the same information on the product page. On the website the buy bar flashes between "add to cart" and "pre-order" which is pretty janky.

Amazing customer service. I am not very tech savy, and had a few issues getting everything set up the way I wanted. I used the live chat button at the bottom of the page and within minutes I had a real person helping me with all my queries. They were extremely patient with me, and we got it looking exactly how I wanted. I'm super pleased, and would highly recommend to others. Thank you for your help Nicoz!