Reviews (1,020)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its robust pre-order management, which helps maintain cash flow during stock shortages by enabling sales of delayed products. It features a user-friendly interface, compatibility with various themes, and reliable performance. The support team is also praised for their quick and professional assistance, enhancing the overall user experience and helping merchants effectively manage and generate revenue from pre-ordered and backordered items.
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We have used this app for years and they are fantastic, if we ever have an issue they are very quick to resolve it.
Thank you so much for your continued trust and support!
We truly appreciate you using the app for so many years, and we’re glad to hear our team has been quick to help whenever something comes up. It means a lot to us to be part of your long-term success. If you ever need anything, we’re always here to help!
look elsewhere - WOD:PreOrder Now does not function properly. App allowed oversales on 2 pre-releases with a set sale limit, created a lot of headache and work for our customer service team. We walked through product set up with app's support team, did not stop the overselling.
We’re really sorry to hear about the trouble you experienced with overselling — we know how frustrating that can be for both your team and your customers.
I checked your conversation with our support team, and we did reply to your ticket with the next troubleshooting steps. If you’d like to continue working through the issue, please feel free to respond there; we’re absolutely happy to keep digging until everything works as expected.
To make sure we reconnect, I’m also reaching out to you directly via email.
Your feedback is important, and we’d really appreciate the chance to resolve this properly for you.
So far it's been a pretty good experience. Would love better tagging integration with quick pay options. It would also be much easier if we could update button styles on our own instead of reaching out to tech support.
Thank you for the thoughtful review and feedback!
We’re glad to hear your experience has been positive so far. We really appreciate you sharing these suggestions around improved tagging with quick pay options and more self-serve button styling. This kind of input is incredibly valuable and helps guide future improvements. If there’s anything we can help with in the meantime, feel free to reach out—we’re always happy to assist!
Excellent Shopify App! I've used it for many years. It's very easy to use and includes all the features I need to take preorders.
Hey there Mr. Tools and team!
Thank you so much for the kind words! It's great to hear the app has been a reliable part of your setup over the years. Your feedback highlights exactly what we aim for: ease of use and the right features to keep things running smoothly.
If you need any help, please feel free to reach out!
Getting customer support can be tricky if you are a business in Australia, as the PreOrder Now team works 9am-5pm (EST), as this is essentially overnight for us. In saying that I was able to get my issues resolved, it just took a week instead of probably an hour.
Hi team,
Thank you for your honest review. One of our Team Supervisors reached out to personally acknowledge the challenges you faced and share how we're working on improving support for merchants outside of EST. We really appreciate your patience and are using feedback like yours to shape better coverage moving forward.
- Pre-Order Now Management Team
walked me through the process of adding pre-order code to our packing slip!! amazing customer service! hard to find
Thank you so much for the amazing review! ⭐️
We’re really glad to hear our team could walk you through adding the pre-order code to your packing slip. We know how important clear, reliable support is — and it means a lot that you found the experience helpful.
If you ever need anything else, we’re here for you!
Very quick to jump and help with fixing issues. App runs smoothly as well.
Thank you for the awesome feedback!
We’re thrilled to hear everything’s running smoothly and that our team could jump in quickly to help. We really appreciate you being with us!
The customer service is first class always quick and efficient- Roel is especially helpful A+++
Hey Orchard Home and team!
Thank you for the kind words! We're glad Roel and the team have been consistently quick and helpful.
If you need help with anything else, you know where to reach us!
Incredible app and amazing support! Roel was so helpful and they got the plugin working with my store in lightning fast time and it looks better than ever! Thank you team :)
Hi Tariq Jewellers!
Thank you so much for the fantastic review! We're glad Roel was able to get everything up and running quickly and that the plugin is looking great on your store. We appreciate you being part of the community!
If ever you need further assistance, you know where to reach us!
Easy to use and the support is really quick and efficient. Suggested
Easy to use and the support is really quick and efficient. Suggested