PreOrder Now WOD
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Reviews (1,028)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app is excellent for continuing to sell out‑of‑stock or delayed items via customizable preorder/backorder buttons and messages. It supports variant‑level rules, mixed carts, deposits, discounts, and clear ship‑date messaging, helping boost revenue and reduce “where is my order?” inquiries. Many long‑term merchants call it the best preorder solution they’ve tried, praising fast, hands‑on support for theme conflicts and advanced configurations.
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Software works and then fails and you ahve to constantly contact support while paying top dollar
We’re sorry the app has been unreliable and that you’ve had to keep contacting support to get things working. Our team is currently following up on your latest support ticket and is waiting for your response so we can continue troubleshooting and work toward a resolution.
We look forward to your reply.
-PreOrder Now Management team
We love this app for when we have shipping delays. It works well and the support team is very helpful when issues arise. I would highly recommend this app!
It’s wonderful to hear that our app helps keep things running smoothly during shipping delays! We’re also so happy our support team has been there when issues come up, and we truly appreciate your recommendation.
Easy to set up. Once a customer has paid, it is telling them it will ship in 3-5 days. So need to point out that you have to change your shipping details
Easy setup is great to hear, and your note about the 3-5 day shipping message is helpful. What could we do to make the setup or shipping details clearer and improve your experience with PreOrder Now?
We hope to hear from you soon!
This app is working better than another pre-sale app I tried (which oversold the number I had set). The customer service was helpful in getting WOD set up and working on my site.
My only complaint is some orders are coming in without being tagged and apparently the customer is unaware it was on backorder. I noticed a slight delay in the button changing to "Backorder" and the shipping date showing up so I don't know if these customers are just super fast in hitting that "add to cart" button or if something else is causing the "backorder" to not be triggered.
The pre-order information is not pulled into the ShopApp and anyone who purchases with on our site with Shop, Amazon, Apple or Google pay also doesn't get tagged.
Thanks for the kind words! We're really glad to hear the app has been working better for you and that our team could help get WOD set up smoothly. 😊
About the untagged orders, that can sometimes happen but it shouldn’t be frequent, so we’d be happy to review a few examples and your setup to see what might be causing it.
Please reach out to our support team, we'll be glad to help! 🚀
When the app works, it works great. But every time I change 1 setting, it changes many on the background. This has always been the case from the start. Just tonight I simply changed the preorder message, that's literally all I did. I didn't touch any other setting, button, at all. And now the preorder message has disappeared from my out of stock products, the app de-embedded itself, and the box checked to show preorder message on product page was unticked. I ticked it and fixed it as much as the AI assistant could help, but it still isn't working. Now waiting for a human. And all I did was change the preorder message. Ok I've figure it out and I'm so angry. After doing the above, I have found that the app removed the check from continue selling when out of stock for every product! And I should have known because it did this once before in this exact scenario! I just changed the review from 3 stars to 2.
Thanks for taking the time to share this and we’re really sorry for the frustration this caused. We understand how concerning it is to see multiple settings change when you only intended to update the preorder message.
What you described definitely isn’t the experience we want for merchants using the app. Our team has reached out to you via email so we can investigate what happened on your store and help restore everything properly.
When you have a moment, please reply to our email and we’ll work through this with you as quickly as possible. We appreciate you flagging this and giving us the chance to make it right.
- PreOrder Now Management Team
I would not recommend this app. We have done many pre sales over the past 6 years and this app absolutely failed. Forcing you to take part payments - ie, 50% now and 50% later was a fail and it stopped people from buying. Customer service was also very limited and because of the time difference (I'm in Australia and I guess they were in the US or worked US hours, meant it took days to get responses from them and issues sorted).
There are much better pre order apps - we ended up just removing the functionality of the app and dealing with pre-orders manually.
Thank you for taking the time to share such detailed feedback.
We’re genuinely sorry to hear how frustrating this experience was, especially given your prior success running preorder campaigns. You’re right that, in its current setup, PreOrder Now relies on Shopify’s selling plan structure, which can require partial payments in certain cases. We understand that forcing a 50% upfront payment isn’t suitable for every business, and we acknowledge that this limitation didn’t align with your expectations or needs.
We’re also sorry that the time zone difference added to the frustration while you were trying to get things resolved. While our team did work to assist and ensure your existing order could be completed safely, we understand that the overall experience fell short for you.
We’ve reached out to you directly by email so we can better understand your use case, gather your feedback in more detail, and see what we can improve or offer going forward. Your input is important to us, and it’s already been shared internally as part of our ongoing efforts to improve the product.
Thank you again for being honest about your experience — it helps us do better.
So far it's been a pretty good experience. Would love better tagging integration with quick pay options. It would also be much easier if we could update button styles on our own instead of reaching out to tech support.
Thank you for the thoughtful review and feedback!
We’re glad to hear your experience has been positive so far. We really appreciate you sharing these suggestions around improved tagging with quick pay options and more self-serve button styling. This kind of input is incredibly valuable and helps guide future improvements. If there’s anything we can help with in the meantime, feel free to reach out—we’re always happy to assist!
look elsewhere - WOD:PreOrder Now does not function properly. App allowed oversales on 2 pre-releases with a set sale limit, created a lot of headache and work for our customer service team. We walked through product set up with app's support team, did not stop the overselling.
We’re really sorry to hear about the trouble you experienced with overselling — we know how frustrating that can be for both your team and your customers.
I checked your conversation with our support team, and we did reply to your ticket with the next troubleshooting steps. If you’d like to continue working through the issue, please feel free to respond there; we’re absolutely happy to keep digging until everything works as expected.
To make sure we reconnect, I’m also reaching out to you directly via email.
Your feedback is important, and we’d really appreciate the chance to resolve this properly for you.
Getting customer support can be tricky if you are a business in Australia, as the PreOrder Now team works 9am-5pm (EST), as this is essentially overnight for us. In saying that I was able to get my issues resolved, it just took a week instead of probably an hour.
Hi team,
Thank you for your honest review. One of our Team Supervisors reached out to personally acknowledge the challenges you faced and share how we're working on improving support for merchants outside of EST. We really appreciate your patience and are using feedback like yours to shape better coverage moving forward.
- Pre-Order Now Management Team
This was my go-to Pre Order App for years. It was a little tedious, but it worked.
The new version is a disaster. I've never experienced an update that is so completely disconnected from the original. I hate it. Totally confusing.
Starting to look for another option NOW....
I'm sorry to hear the update's been confusing. We've reached out via email and are just waiting on your approval for collaborator access so we can investigate the issues you're experiencing. We'd really like the chance to help make things clearer and address any issues.
- Pre-Order Now Management Team
