Pre‑Order Now WOD , 1,214 reviews

Overall rating
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for managing out-of-stock items by introducing pre-order buttons. It's praised for easy installation, seamless integration with e-commerce platforms, and customizable features. The support team is recognized for their quick and efficient problem-solving. Features like 'Back In Stock Alerts' and a partial payment option are particularly useful for inventory management and predicting product demand. It's frequently recommended by merchants to their peers.

October 31, 2023

Has everything we were looking for in features and ease of use, we're very satisfied with this app. As far as support goes, they have been outstanding with quick replies and fast fixes.

Factory Authorized Outlet
United States
11 months using the app
October 5, 2023

We had a significant issue arise, and the support team was able to have it fixed relatively quickly! Other than that this app has been very easy to use and implement. Would recommend!

Era Design
Over 2 years using the app
Website on Demand Studio, LLC replied October 9, 2023

Greetings Era Design,

We appreciate this review and for you taking the time to acknowledge the support you received. It is great that we could assist you and help you set up your application the way you desire. We are here to help whenever you need.

The Pre-Order Now support team

September 22, 2023

We had to set up Preorders in a big hurry after going viral on social media. We sold out of inventory really quickly, and needed to get a Preorder option up and running within a day. This did the trick! There was a glitch temporarily with the code -- it affected our product image display on mobile. I contacted support, and they were super responsive. They had the issue corrected within a couple of hours, and we haven't run into any other problems. All in all, a very good app experience.

Simple Alchemy Co
United States
24 days using the app
Website on Demand Studio, LLC replied September 25, 2023

Hi there Simple Alchemy Co,

It is great that you took the time to leave us this review and we appreciate that you were able to get what you needed quickly through the support of our team! It is great that Pre-Order Now can provide the options you need for your inventory.

The Pre-Order Now Support Team

September 20, 2023

Our theme wasn't supported right off the bat. The functionality was limited initially but thanks to the support team they were able to go in and make everything work as advertised. Very friendly and easy to communicate with. Highly recommended!

United States
3 months using the app
Website on Demand Studio, LLC replied September 22, 2023

Hi ParSkins,

We appreciate the time you took to leave us this review. We are very serious about providing the best customer experience possible and are thrilled to hear that you received such good support from our team. As always, we are here to help!

August 17, 2023

Great support, thanks Aman for your help! The app works well on the whole, sometimes a slight issue with the app not loading straight away on the product page and therefore a customer orders thinking the product is in stock. Any tips to fix this would be great!

Hornit UK
United Kingdom
About 2 years using the app
Website on Demand Studio, LLC replied August 21, 2023

Hi there Hornit UK,

Thanks for reaching out to us and leaving us a great review. We are glad that you could use Aman's assistance to help you with your app. In regard to the loading page, we could employ a preloader to your app and it may be a work around for your store. Please know we are here if you need.

Stephanie & The Customer Support Team

October 1, 2023

Effective app ! Quick and reliable response from the support team on a sunday...

Over 3 years using the app
Website on Demand Studio, LLC replied October 2, 2023

Greetings Apoticaria,

We appreciate that PreOrder Now is giving you what you need for your store. Thanks for leaving us this review and for seeking and receiving the support you needed.

The PreOrder Now Support Team

November 11, 2023

The app is simple to use and provides value to our guests. The support team is responsive, prompt, and professional.

Kneaders Bakery & Cafe
United States
Over 1 year using the app
September 9, 2023

These guys are literal scammers, and their app is messed up in so many ways.

They block you out from using the free version of the app to test things out. And the 14-day free trial is a lie. The moment you click on it, it says you have 0 days left in your free trial and need to subscribe for Premium.

I fell for it and subscribed for premium. Eventually, after I paid and my account was debited, I was still blocked out and told to pay another fee.

You also need to pay for emails as an additional cost of using the app, meanwhile, other apps in the same category give email for free as part of their premium.

I reached out to the support about all the issues I've listed above and they refused to do anything about for 2 weeks. They acted clueless like they weren't one that built the app.

One advice: Stay away from this app.

Solar Balls
United Kingdom
2 months using the app
Website on Demand Studio, LLC replied September 11, 2023

Hello Solar Balls,

We’re very upset to read this review. We are certainly not scammers and our app functions well for thousands of merchants. We respectfully disagree with what you have written here.

The free plan that the app offers contains limited functionality. The 14 day free trial is certainly not a lie, it offers the features of the premium plan for the duration of the 14 days, after which you would need to subscribe. According to our records, your free trial started on July 5th and your first charge was on July 19th which fits the timeline of our 14 day trial.

We can see from your support ticket that there was a temporary server issue which had caused you to lose access, but this was restored within 15 minutes. We’re unclear on what fee you are referring to here, our records only show one subscription fee on your account.

The cost that you are referring to for customized emails is an add-on that goes beyond the standard checkout email that shopify provides. This is purely optional and is not required for the main feature set provided by our premium plan.

We cannot find a recent record of the interaction with our support team that you are describing. According to our records, the last support ticket was from 2 months ago and all of the issues were resolved during the chat.

Stephanie and the Customer Support

Edited October 18, 2023

EDIT (original review below): We ran a pre-sale on t-shirt designs and the app did not send payment emails for some sizes but it did for other sizes. The emails with the payment link are sent from the app company, so we can't reach out to the customers directly to collect payment. We've been waiting for almost 3 weeks for a resolution and it appears we'll lose thousands in sales revenue. The support is not very supportive or responsive.

This app is actually a little more difficult to use than I thought. Customer service is still fine with only a little bit of a delay. I've changed my mind on the app being intuitive over all but as I've started using it more, I keep having questions that aren't easy to resolve on my own.

This app looks like it does exactly what we need. Preorders with initial partial payment option. I had some trouble getting the partial payment part of it set up but Roel helped me right away, even after hours. The app is intuitive over all but as with any new app it takes just a little bit of time to work out any issues. They are fast, friendly and have really responsive customer service.

Tees 4 Togo
United States
About 2 months using the app
Website on Demand Studio, LLC replied September 15, 2023

Hi Tees 4 Togo,
We’re very sorry to hear that you’re experiencing this problem and have not received a proper resolution. We will be launching an internal investigation to determine how to prevent this from occurring in the future, and a member of our team will be reaching out to you today.

November 8, 2023

Great, fast customer support

Rugged Valley NZ
New Zealand
About 2 years using the app