PreOrder Now Backorder WOD
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Reviews (1,000)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highly recommend this app for managing pre-orders effectively, allowing sales to continue even with low inventory. It features user-friendly integration with Shopify, customizable preorder messages, and layout options. The support team is praised for their quick and professional assistance. This tool is valued for optimizing pre-order processes and ensuring timely product delivery.
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When the app works, it works great. But every time I change 1 setting, it changes many on the background. This has always been the case from the start. Just tonight I simply changed the preorder message, that's literally all I did. I didn't touch any other setting, button, at all. And now the preorder message has disappeared from my out of stock products, the app de-embedded itself, and the box checked to show preorder message on product page was unticked. I ticked it and fixed it as much as the AI assistant could help, but it still isn't working. Now waiting for a human. And all I did was change the preorder message. Ok I've figure it out and I'm so angry. After doing the above, I have found that the app removed the check from continue selling when out of stock for every product! And I should have known because it did this once before in this exact scenario! I just changed the review from 3 stars to 2.
Thanks for taking the time to share this and we’re really sorry for the frustration this caused. We understand how concerning it is to see multiple settings change when you only intended to update the preorder message.
What you described definitely isn’t the experience we want for merchants using the app. Our team has reached out to you via email so we can investigate what happened on your store and help restore everything properly.
When you have a moment, please reply to our email and we’ll work through this with you as quickly as possible. We appreciate you flagging this and giving us the chance to make it right.
- PreOrder Now Management Team
This app is working better than another pre-sale app I tried (which oversold the number I had set). The customer service was helpful in getting WOD set up and working on my site.
My only complaint is some orders are coming in without being tagged and apparently the customer is unaware it was on backorder. I noticed a slight delay in the button changing to "Backorder" and the shipping date showing up so I don't know if these customers are just super fast in hitting that "add to cart" button or if something else is causing the "backorder" to not be triggered. Perhaps it's a setting on that person's browser?
Thanks for the kind words! We're really glad to hear the app has been working better for you and that our team could help get WOD set up smoothly. 😊
About the untagged orders, that can sometimes happen but it shouldn’t be frequent, so we’d be happy to review a few examples and your setup to see what might be causing it.
Please reach out to our support team, we'll be glad to help! 🚀
We have used this app for years and they are fantastic, if we ever have an issue they are very quick to resolve it.
Thank you so much for your continued trust and support!
We truly appreciate you using the app for so many years, and we’re glad to hear our team has been quick to help whenever something comes up. It means a lot to us to be part of your long-term success. If you ever need anything, we’re always here to help!
I would not recommend this app. We have done many pre sales over the past 6 years and this app absolutely failed. Forcing you to take part payments - ie, 50% now and 50% later was a fail and it stopped people from buying. Customer service was also very limited and because of the time difference (I'm in Australia and I guess they were in the US or worked US hours, meant it took days to get responses from them and issues sorted).
There are much better pre order apps - we ended up just removing the functionality of the app and dealing with pre-orders manually.
Thank you for taking the time to share such detailed feedback.
We’re genuinely sorry to hear how frustrating this experience was, especially given your prior success running preorder campaigns. You’re right that, in its current setup, PreOrder Now relies on Shopify’s selling plan structure, which can require partial payments in certain cases. We understand that forcing a 50% upfront payment isn’t suitable for every business, and we acknowledge that this limitation didn’t align with your expectations or needs.
We’re also sorry that the time zone difference added to the frustration while you were trying to get things resolved. While our team did work to assist and ensure your existing order could be completed safely, we understand that the overall experience fell short for you.
We’ve reached out to you directly by email so we can better understand your use case, gather your feedback in more detail, and see what we can improve or offer going forward. Your input is important to us, and it’s already been shared internally as part of our ongoing efforts to improve the product.
Thank you again for being honest about your experience — it helps us do better.
Buggy, did not work for us. Their AI support delays support. For this price we expected more.
We’re really sorry to hear that our app didn’t work as expected for you. That’s understandably frustrating, especially when you’re counting on it and feel the support experience didn’t match the price.
We take concerns about performance and response times seriously. We’ve reached out to you via email so we can better understand what went wrong and take a closer look at the issues you experienced.
We’d genuinely appreciate the chance to make this right and see if we can turn this around for you.
- PreOrder Now Management Team
So far it's been a pretty good experience. Would love better tagging integration with quick pay options. It would also be much easier if we could update button styles on our own instead of reaching out to tech support.
Thank you for the thoughtful review and feedback!
We’re glad to hear your experience has been positive so far. We really appreciate you sharing these suggestions around improved tagging with quick pay options and more self-serve button styling. This kind of input is incredibly valuable and helps guide future improvements. If there’s anything we can help with in the meantime, feel free to reach out—we’re always happy to assist!
look elsewhere - WOD:PreOrder Now does not function properly. App allowed oversales on 2 pre-releases with a set sale limit, created a lot of headache and work for our customer service team. We walked through product set up with app's support team, did not stop the overselling.
We’re really sorry to hear about the trouble you experienced with overselling — we know how frustrating that can be for both your team and your customers.
I checked your conversation with our support team, and we did reply to your ticket with the next troubleshooting steps. If you’d like to continue working through the issue, please feel free to respond there; we’re absolutely happy to keep digging until everything works as expected.
To make sure we reconnect, I’m also reaching out to you directly via email.
Your feedback is important, and we’d really appreciate the chance to resolve this properly for you.
walked me through the process of adding pre-order code to our packing slip!! amazing customer service! hard to find
Thank you so much for the amazing review! ⭐️
We’re really glad to hear our team could walk you through adding the pre-order code to your packing slip. We know how important clear, reliable support is — and it means a lot that you found the experience helpful.
If you ever need anything else, we’re here for you!
Newly launching my pre-order collection, I will see how it goes with the app and update my review accordingly.
Thanks for sharing this and for giving the app a try with your pre-order launch 😊
We just checked and it looks like Roel and Zach were able to sort things out with you a few hours ago, so you should be all set now. Since Shopify reviews can take a couple of days to appear, your post likely came through after everything was already resolved.
If anything else comes up while you’re running your collection, feel free to reach out anytime. We’re here to help and would love to hear how things go on your end!
Wonderful app and wonderful customer service!
Wow, thank you for such a thoughtful review! 😊
We’re thrilled to hear that both the app and our customer service have made a great impression. That balance is incredibly important to us, so your feedback truly means a lot. If there’s ever anything we can do to support you further, we’re always here to help.
