Reviews (1,432)

Overall rating
4.5
Counts per rating level
  • 81% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for enhancing sales through efficient pre-order management when inventory is low. They appreciate its ease of setup, navigability, and customization options tailored to specific business needs. The app is recognized for its reliable and fast performance across different stores. Exceptional customer support, including quick, helpful responses and personalized assistance like video tutorials, is frequently highlighted, with special commendations for support team member Alina.

August 9, 2024

amazing

C&P Prod
United States
26 days using the app
Website on Demand Studio, LLC replied August 12, 2024

Hi there C&P Prod team!

Thank you so much for taking the time to leave us a review! We appreciate the support.

If you need any help, please don't hesitate to reach out to us!

May 23, 2024

Alina was incredibly helpful and very quick at helping us with our website and setting up our pre-orders.

Would recommend this app!

Blackout Deck
United Kingdom
15 days using the app
Website on Demand Studio, LLC replied May 27, 2024

Hi Blackout Deck and team!

Thank you so much for sharing the customer experience you had with Alina! We're proud to hear that she was quick and helpful, and we're glad that she was able to help you out!

If you need further assistance, or have additional questions, you know where to reach us!

July 20, 2024

great fast

ElreyMichoacanFanChains
United States
9 days using the app
Website on Demand Studio, LLC replied July 22, 2024

Thank you for the 5-star review team! We appreciate your kind feedback and support.

September 26, 2024

Einfach und schnell!

BAKE & NOURISH
Germany
Over 3 years using the app
Website on Demand Studio, LLC replied September 30, 2024

Hey there BAKE & NOURISH team!

Thank you for sharing the experience you had with our app! Your feedback is highly appreciated.

If you need help or have any questions, please feel free to reach out to us!

May 28, 2024

I reached out to support twice and never heard from them. App crashed and will not allow users to add the product to cart. I would not recommend you work with this app.

Southern Trapper
United States
8 days using the app
Website on Demand Studio, LLC replied July 17, 2024

Thanks for taking the time to post this honest review. I'm truly sorry about the poor experience you've had with our app. I know we've lost your trust, but we've still reached out to you by direct email to see if there's anything we can do to improve and hopefully fix the situation.

Hannes Bez | Director of Customer Experience

May 17, 2024

The Customer Service I received was so quick and handy. James was very helpful to resolve the issue. Highly appreciated!

BabyRest
Australia
4 months using the app
Website on Demand Studio, LLC replied May 20, 2024

Hey there BabyRest and team!

Thank you for your kind feedback about James! We will ensure that he is recognized for his hard work.

In regard to your review, is there anything you think can be improved to enhance your experience? Your input is important to us, and we would like to hear if you have any suggestions.

We look forward to hearing from you!

April 2, 2024

Alina was extremely helpful and courteous. She fixed my issue and performed the updates necessary to bring the app back into compliance with Shopify quickly and efficiently.

Stick & Ball
United States
Over 3 years using the app
Website on Demand Studio, LLC replied April 4, 2024

Hi there Stick & Ball team!

You deserve nothing but the best customer experience and we're glad that Alina was able to provide amazing support!

If you need help with anything or if you have any questions, you know where to reach us!

May 14, 2024

Great and fast customer support service.

ANDREEVA
United States
4 months using the app
Website on Demand Studio, LLC replied May 16, 2024

Hi there ANDREEVA team!

We're thrilled to hear that you had a great experience with our support team! Thank you for taking the time to leave us feedback, this helps us a lot.

If you need further assistance, you know where to reach us!

April 4, 2024

I chat over the chat with Alina at Pre-order Now WOD y she was able resolved all my issues . Fast and easy.
Very nice person . Thank you

aeCore® Backers
United States
Over 1 year using the app
Website on Demand Studio, LLC replied April 8, 2024

Hi aeCore® Backers!

Alina is wonderful right? She is a valuable asset to our company and we're glad that she's part of our team. I'll make sure that your feedback reaches her.

If you need further assistance, you know where to reach us!

June 18, 2024

easy to use

08sircus
Japan
About 2 years using the app
Website on Demand Studio, LLC replied June 20, 2024

Hi 08sircus,

Thank you for the time you spent leaving us a review. Can you tell us more about your experience? We would like to know what we can do to improve our app and provide you with a better Pre-Order app.

I hope to hear from you soon!