Overall rating
4.5
Counts per rating level
  • 82% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing pre-orders, especially for out-of-stock items. It offers customizable features and integrates well with Shopify. The customer service is quick and helpful, often resolving issues within the same day. Despite a learning curve, its user-friendly interface and problem-solving capabilities make it a valuable tool for businesses.

January 29, 2024

PLEASE NOT INSTALL THIS - UNSATISFACTORY APPLICATION
We have been unable to sell for several days, until we identified the error. This application has changed its conditions and without warning they are forcing us to take the payment plan. As we have not updated the payment plan, because no one has communicated it to us, they have disabled the purchases of the products in stock. Losing many orders. REGRETTABLE APPLICATION AND REGRETTABLE CUSTOMER SERVICE WHO DO NOT ANSWER.

INDÓMITO
Spain
About 2 months using the app
Website on Demand Studio, LLC replied January 30, 2024

Hi INDOMITO, My name is Serge and I am the CEO of the company that owns the application pro order now. I am so sorry you are having issues. We want to make sure you have the best product experience and help you ASAP. Our customer service team is reaching out to you directly to help now to make sure we resolve all your issues. If anything is not resolved, you can reach out to me directly at serge@staytuned.digital.

January 15, 2024

Customer service available, fast, and efficient :).

Kif-Kif Import
Canada
Almost 6 years using the app
Website on Demand Studio, LLC replied January 17, 2024

Hey there Kif-Kif Import and Team!

We appreciate your wonderful feedback for our support team. They work hard to ensure that they provide the support needed for all of our merchants and we take pride in the quality of service they give.

Please let us know if you need help with anything else!

March 31, 2024

Después de usar varios, pre-order now ha sido el único que no me ha generado errores y fallos en los productos de preventa.
Si facilitaría algunas instrucciones porque al comienzo no sabes bien para que sirve cada cosa y también la posibilidad de customizar los textos porque quedan algo descompuestos con nuestra imagen

alliwant
Spain
About 1 year using the app
Website on Demand Studio, LLC replied April 1, 2024

Hi alliwant team!

Thank you for sharing a detailed review. We're glad you found our app and that everything is working well in your store. We appreciate the feedback about adding instructions during installation. I agree as well that adding fields where you can customize the text would be very helpful.

We can help you with the customizations so your store would look even better. All you need to do is to reach out to us, our support team will be happy to help!

March 28, 2024

Easy to use, effective, and they provide excellent customer service and tech support!

Britches Great Outdoors | Warthog
United States
3 days using the app
Website on Demand Studio, LLC replied April 1, 2024

Hi Britches Great Outdoors | Warthog!

Thank you so much for the kind feedback for our support team! This will surely make their day!

If you need anything else, you know where to reach us! Thanks for choosing Pre-Order Now!

December 21, 2023

App works perfectly for everything we need it to do, and support has been amazing solving a few little display issues.

ABC Bikes
Australia
Over 4 years using the app
Website on Demand Studio, LLC replied December 26, 2023

Hey there ABC Bikes and Team!

Thank you for taking the time to leave an amazing review! We're glad to hear that our app is giving you exactly what you need. Our support team is also happy and thankful for your feedback. Thank you so much for choosing Pre Order Now!

Please reach out if you need help with anything else!

January 18, 2024

Really good customer service. They are very helpful. I barely sent a request for help, and they fixed it right away. I highly recommend this app.

Blomster & Smil
Denmark
About 1 month using the app
Website on Demand Studio, LLC replied January 22, 2024

Hi Blomster & Smil team!

We appreciate your kind feedback, this helps us a lot! Our team is dedicated to providing you with the best possible customer experience, and I'm glad to hear they were able to help you out.

Please let us know if there is anything you need help with!

February 1, 2024

Your agent, Zach, helped me a lot with updating the WOD extension on my website. I spent hours trying to fix a problem with my preorder button, and he has been a big help in understanding more about WOD. He is very patient and took the initiative to modify my account to fix all of my problems. Thank you so much, Zach!

CNMA CLUB
United States
2 days using the app
Website on Demand Studio, LLC replied February 6, 2024

Hey there CNMA CLUB!

We're thrilled to hear that you had a great customer experience with Zach! Thank you so much for your feedback, Zach will surely love it.

Please let us know if you need help with anything else! Cheers!

April 9, 2024

works as promised

FRAGFRE®
United States
Almost 4 years using the app
Website on Demand Studio, LLC replied April 11, 2024

Hi FRAGFRE® team!

I'm glad that everything worked as promised. We appreciate your review and hope that you continue to support our app.

If you need help with anything, please don't hesitate to reach out to our support team!

January 10, 2024

Alina did a great job helping me with my issue

Fox Air Power LLC
United States
About 3 years using the app
Website on Demand Studio, LLC replied January 12, 2024

Alina never fails to amaze us with her support skills. Thank you for your kind feedback! We will work hard to continue providing you with an excellent customer experience!

Please reach out if you need help with anything!

March 19, 2024

Excellent app.

ALL FLEE
United States
Over 1 year using the app
Website on Demand Studio, LLC replied March 20, 2024

Hi ALL FLEE team!

Thank you for your excellent feedback! Your review is highly appreciated, this helps us a lot.

If you have any questions or need further assistance, please let us know. Our support team would be happy to help!