Reviews (1,513)

Overall rating
4.5
Counts per rating level
  • 81% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its easy setup and effective pre-order management, which boosts sales during stock resupplies. They appreciate the instructional videos and customizable options that tailor the pre-order experience. The support team is noted for their quick and effective responses, accommodating merchants across different time zones and languages.

Edited October 3, 2024

yes it's a good tool but forcing someone to write reviews EVERY time you enter a new preorder is a bit over the top.

Awesome Maps
Germany
About 3 years using the app
Website on Demand Studio, LLC replied August 26, 2024

We're glad that you liked our app Awesome Maps and team! Thank you for your support!

September 19, 2024

Just set up the app and was having some issues. Alina was so helpful and walked me through each step to trouble shoot the issues. I've just added a bunch of products as an option for pre-order a feature my customers have been asking for (indirectly) for a long time! I'm excited to see where this goes. The one-on-one support is so important and it's one of the reasons I chose this app. So far I'm very pleased!

Banglez
Canada
3 days using the app
Website on Demand Studio, LLC replied September 23, 2024

Hey there Banglez team!

Thank you so much for your wonderful and detailed review! We're excited to hear that Alina was able to help you out. Our goal here is to ensure that you get the support you need, when you need it and we're glad you find our support team helpful.

If you need anything else, you know where to reach us. Thank you for choosing Pre-Order Now!

August 26, 2024

I installed app on a Sunday evening and was freaked out when people were buying my product with partial payments.

(Shopify Purchase Options needs to be disabled in Settings. Otherwise, partial payments will be accepted.)

With me on EST and Preorder Now on UTC, it was inconvenient for me only because I needed an answer rignt now (after hours for them).

However! Once they're logged on, they're lightning speed responsive! I was able to chat in with Alina and she helped resolve my issue right away.

She even sent me a loom, to make sure I understood how to fix it.

Non Disclosure Apparel
United States
About 1 month using the app
Website on Demand Studio, LLC replied August 28, 2024

Hey there Non Disclosure Apparel and team!

Thank you so much for sharing your experience with us! This detailed review helps us a lot.

Regarding the time frame for our support, we are doing our best to ensure that you get a response in the shortest possible time. There are still areas to improve, but we are working hard to address those issues.

If you need help with anything else, you know where to reach us!

November 1, 2024

great

Justine Tabak
United Kingdom
Almost 4 years using the app
Website on Demand Studio, LLC replied November 5, 2024

We're glad that you liked our app Justine Tabak! Thank you for sharing your experience, we truly appreciate the support.

January 17, 2025

great app

Rachel Stowe
United Kingdom
1 day using the app
Website on Demand Studio, LLC replied January 20, 2025

Thank you for your kind feedback Rachel Stowe and team! We appreciate your support.

August 9, 2024

After 5 years as a loyal subscriber on one of our stores this app has completely changed their pricing model to be biased against Shopify Plus stores. We have been a subscriber for $29 a month, but when we wanted to add this app to all of our other stores we discovered pricing has now changed to $99/mo. When we reached out to them they offered the additional stores for $59/mo and refused to match the existing price citing a pathetic excuse of overhead costs. It's a software app.... where we are self service. It does not cost anything extra to have an extra subscriber to a software.

$99/mo is an overcharge of an app for our secondary lower performing sites and it's infuriating when apps think that just because a site is Shopify Plus store that they should base their pricing on this. Pricing should be based on usage not based on which Shopify plan we have.

We have since switched to one of the other pre-order apps in protest to this new pricing model. It's unfortunate they chose $0 revenues instead of supporting an existing loyal customer of 5 years that was simply looking to spend more.

Deco TV Frames
United States
Over 2 years using the app
Website on Demand Studio, LLC replied August 14, 2024

Thank you for taking the time to provide such detailed feedback. I understand you do not see the value for your new store at our current price point. That is certainly a concern for us, and something we want to address as an organization. We would love to discuss this, as well as other options to resolve this problem, with you on a call if you are open to it.

Hannes Bez | Director of Customer Experience

March 25, 2024

I really like this app. It's working great for two of our businesses/brands. I struggle with the interface at times, but once I re learn it, it all makes sense to me. If you don't love it at first, contact their support and once you learn how to run it, it'll be a nice part of your business.

BusyBox Corp.
United States
Over 3 years using the app
Website on Demand Studio, LLC replied March 27, 2024

Hey there BusyBox Corp.!

Thank you so much for your detailed review and recommendation! We appreciate your feedback and we'll work on making our interface more user-friendly.

Please reach out if you need further assistance!

August 6, 2024

good app :) - you should be able to select one product and click to add all sizes to preorder instead of having to go into each size though! and sometimes there is issues with using this app while running promotional codes and the codes not working with the app

OnceWas
Australia
About 1 year using the app
Website on Demand Studio, LLC replied August 7, 2024

Hi there OnceWas team!

Thank you for your detailed feedback about our app. Can you tell us more about the issues you've encountered? You can also reach out to us by clicking on the chat widget within the app. We are eager to help you out and to ensure that everything is working on your store.

We hope to hear from you soon!

January 1, 2025

It is super easy to use

Ezee Freeze
Australia
22 minutes using the app
Website on Demand Studio, LLC replied January 3, 2025

Hey there Ezee Freeze team!

Thank you so much for your feedback! We're glad that everything is going smoothly with your set up.

If you need help or have any questions, please don't hesitate to reach out to us!

January 5, 2025

It is easy to use

MIRAGE
United States
About 1 hour using the app
Website on Demand Studio, LLC replied January 7, 2025

Hey there MIRAGE team!

We're glad to hear that our app was easy to set up for your store. We work hard to keep everything simple and straightforward.

If you need help with anything, please don't hesitate to reach out to us!