Overall rating
4.5
Counts per rating level
  • 82% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to replace out-of-stock items with pre-order buttons, improving customer experience and potentially increasing sales. It's praised for its easy integration, user-friendly nature, and customization options. The partial payment feature is particularly appreciated. Despite some initial interface challenges, the app's customer service is commended for its prompt and efficient responses, even outside regular business hours.

January 16, 2024

I tested it out and while it might have worked for some there were some fundamental challenges with email that had me cancel my trial.
1.) All pre-order emails come from pre-order now's email and not your company's email, this was not a professional finish for me.
2.) All confirmation emails do not allow you to add a picture of your logo at minimum to the email.

Otherwise customer service was very helpful and tried to help me navigate. I also realized after the fact that I could only use the free version of preorders on one product.

WriteAwayy
United States
7 days using the app
Website on Demand Studio, LLC replied January 18, 2024

Thank you for your thoughtful feedback. We have a robust product pipeline around pre-order now and would love to share it with you and how we can incorporate this feedback into the app. I am the CEO Serge of our company and will be sending you an email, so if you could respond there, would love to chat.

January 8, 2024

i havent used it yet, but i had some issues setting it up and the customer service was very quick and efficient at solving my problems

Salted Co. Fancy Cocktail Nuts
Canada
22 days using the app
Website on Demand Studio, LLC replied January 10, 2024

Hey, Salted Co. Fancy Cocktail Nuts and Team!

Thank you for your kind words, we appreciate it a lot! I'm glad that our support team was able to help you out with the issues you encountered.

If ever you stumble upon any other problems, or if you need any help, please don't hesitate to reach out to us!

January 14, 2024

very happy so far, and great support from Roel :)

Uncharted Luxury
United Kingdom
4 months using the app
Website on Demand Studio, LLC replied January 15, 2024

Hey Uncharted Luxury and Team!

Knowing that you're happy makes us happy as well! I'm glad Roel was able to help you out! I'll make sure your feedback reaches him. :)

Let us know if you need any help!

April 4, 2024

We are currently in our trial period, and I received assistance immediately when I had some issues unique to my website. The support is excellent. Well done. Thank you, Alina!

Mother Earth Products
United States
About 3 hours using the app
Website on Demand Studio, LLC replied April 8, 2024

Hi Mother Earth Products!

We're overjoyed with your feedback! Thank you for letting everyone know that Alina did a great job supporting you. This will make her day for sure.

If you need further assistance, you know where to reach us!

January 24, 2024

Alina was really helpful when I had some difficulties. The response time was super quick and so far I am loving the app.

Just Blue or Pink
United Kingdom
3 days using the app
Website on Demand Studio, LLC replied January 25, 2024

Thank you for your wonderful review. We are honored to have you as a customer!

February 27, 2024

Very helpful!! Would recommend

Dog Dialogue & Kitty Chats
United States
15 days using the app
Website on Demand Studio, LLC replied February 29, 2024

Hi there Dog Dialogue & Kitty Chats!

Thank you so much for your recommendation! We love your review and we are very thankful for your kind feedback.

If you need help with anything, please feel free to reach out to us.

January 4, 2024

Great support from Alina, was quick, supportive and answered all my questions with ease. Highly recommend.

Bubblgum
Australia
13 days using the app
Website on Demand Studio, LLC replied January 8, 2024

Hi Bubblgum and Team!

Alina is a gem, isn't she? I'll make sure that she gets the recognition she deserves. Your feedback will surely make her day!

Thank you for choosing Pre Order now for your store's needs. Please reach out if you need help with anything else!

December 27, 2023

Seems easy to use, looking forward to the 14 day trial run.

Thanks,
-Ollie

Ollie Innovations LLC
United States
19 days using the app
Website on Demand Studio, LLC replied January 3, 2024

Thank you for choosing Pre-Order Now Ollie Innovations LLC!

We're glad to hear that you're having an easy time using our app! We hope that you continue to use our app for your store's pre-order needs.

If you need help with anything, please let us know! Our team will get back to you as quickly as we can.

February 7, 2024

I just downloaded this app today and Alina has been amazing! She helped me fully get setup and now I am ready to start taking preorders. So happy with the customer service already! Thank you!

Transcendent Active
United States
About 3 hours using the app
Website on Demand Studio, LLC replied February 9, 2024

Hi Transcendent Active and team!

Thank you for your wonderful feedback! We're thrilled to hear that Alina provided you with excellent support and that you're all set up and ready to start taking preorders.

If you need help with anything else, you know where to reach us!

January 23, 2024

I literally installed and configured the first product in 10 minutes. Within half an hour I already had the first pre-order and it started to rain from there. Excellent! There are some types in the dummie texts, check everything before launching. I can't configure the checkout tag either but everything else is okay.

TEAKHAUS
United States
About 3 hours using the app
Website on Demand Studio, LLC replied January 25, 2024

Hi TEAKHAUS team!

Thank you for your detailed feedback on our app, we appreciate it. We reached out to you through email to offer assistance with the checkout tag configuration.

We hope to hear from you soon!