Reviews (1,449)

Overall rating
4.5
Counts per rating level
  • 81% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for enhancing sales with its robust pre-order management for both "in stock" and "made to order" items. They appreciate the ease of installation and navigation, along with customizable features that automatically switch "add to cart" to "pre-order" when items are out of stock. The app is noted for its reliability and functionality, which helps maintain sales during stock-outs. Customer support is also praised for its efficiency and responsiveness, with special mentions of helpful staff like Alina who provide personalized assistance.

December 19, 2023

This app does what it says. Works well. We asked their staff to help change button layout and message position. One of their staff named Amandeep is really helpful. So easy communicates with him, and just done the job in 5 minutes. Amazing.
One suggestion is, this app should list product title, what product is related to customer notification email. Currently, it provides a variation ID, it can be searched in shopify to find related product. But you know, can be done better.
Overall is excellent. Highly recommend.

Double Bay Hardware
Australia
About 1 month using the app
Website on Demand Studio, LLC replied December 21, 2023

Hey Double Bay Hardware and Team!

This is one of the best reviews I've seen, ever! We appreciate your honest feedback about our app and the customer experience that our Specialists provide. We are very thankful for your support.

Please let us know if there is anything else we can do for you. Our team will be glad to help!

January 25, 2024

Pre order Now is a great app and their chat support team is amazing as well. They quick, professional and willing to assist with anything you may need I will highly recommend!!!! Alina was a great help and had great customer service skills

VitalElite
United States
4 months using the app
Website on Demand Studio, LLC replied January 29, 2024

Hi VitalElite team!

It was a pleasure helping you out! Thank you so much for your helpful and detailed feedback, we appreciate it. I'll also make sure that Alina gets recognized for the excellent customer service she provides.

Please let us know if there's anything else you need help with.

May 14, 2024

Great and fast customer support service.

ANDREEVA
United States
4 months using the app
Website on Demand Studio, LLC replied May 16, 2024

Hi there ANDREEVA team!

We're thrilled to hear that you had a great experience with our support team! Thank you for taking the time to leave us feedback, this helps us a lot.

If you need further assistance, you know where to reach us!

April 4, 2024

its so easy to manage and the best part is that it has a free plan. i live how easy it is to use and how fast it works compare to others.

Nails By Yoshii
United States
23 days using the app
Website on Demand Studio, LLC replied April 8, 2024

Hi there Nails By Yoshii!

Thank you for your wonderful review! We're glad to hear that you're enjoying our app. We appreciate the feedback, this helps us a lot!

If you need any help or have questions, please feel free to reach out to us!

May 29, 2024

Very useful

KAISONS WRLD
United States
About 2 months using the app
Website on Demand Studio, LLC replied June 3, 2024

Hi KAISONS WRLD and team!

Thank you for leaving us a 5-star review! We're glad to hear that our app is useful to your store. We hope to have a long and fruitful partnership with you and your team.

If you need any help, please don't hesitate to reach out to us!

January 22, 2024

Any help and assistance i needed was met with a swift response. Customer service was easy to reach and communicate with. App is easy and straight forward to use.

Yasmin Jay
Australia
6 months using the app
Website on Demand Studio, LLC replied January 24, 2024

Hey there Yasmin Jay and Team!

I can't help but admire your glowing review! Thank you so much for taking the time to leave such wonderful feedback for our app, and our support team as well.

Feel free to reach out if you need our help!

April 15, 2024

This is my second year using this app. It's very reliable and works great!

IADORNME
United States
Almost 2 years using the app
Website on Demand Studio, LLC replied April 17, 2024

Hey there IADORNME team!

Thank you so much for your kind feedback! We look forward to more years doing business with you and your amazing store!

If you need any help, please let us know. Our support team is always available for assistance.

February 28, 2024

great app, intuitive, and tons of features. Support team is super responsive to any questions.

IMEX-RC
United States
About 3 years using the app
Website on Demand Studio, LLC replied March 1, 2024

Hey IMEX-RC team!

Thank you for your kind words. We appreciate your detailed review and we're glad that our team was able to help you out!

If anything else comes up, you know where to reach us!

December 1, 2023

Excellent functionality paired with out-of-this-world support! The team was friendly, fast, and extremely efficient in helping me set up the pre-order function in my Shopify store. Highly recommended for seamless integration and top-notch service.

Dandy Records
France
3 months using the app
Website on Demand Studio, LLC replied December 4, 2023

Hi Dandy Records and Team!

Thank you for your detailed and honest review of our app, we appreciate this a lot! You made our team's day with such amazing feedback!

We'll continue to work hard so we can provide you with excellent customer service consistently! Please reach out if you need help with anything. Cheers!

Regards,
Sharky
Team Supervisor - Pre-Order Now

April 23, 2024

The loading times of the changed Add to cart button are very long. Many of my customers don't even notice the pre-order because it only loads when the customers are in the shopping cart.

In addition, the order tags are not assigned correctly. Even if all settings are set up correctly. Today, for example, the app is not available at all.

Puschies
Germany
About 2 months using the app
Website on Demand Studio, LLC replied April 24, 2024

Hi Puschies team. We are so terribly sorry you're experiencing issues with the loading. Obviously this is a critical piece of functionality for you and we are working hard to ensure that the button loads as fast as possible on the PDP.

We are in the business of making apps that help merchants, and we strive to deliver on that promise. Your experience is not a good example of this and we will do our best to make things right for you and all of our other cusomters.

- Lauralynn, VP of product.