Pre‑Order Now WOD , 1,214 reviews

Overall rating
4.6
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for managing out-of-stock items by introducing pre-order buttons. It's praised for easy installation, seamless integration with e-commerce platforms, and customizable features. The support team is recognized for their quick and efficient problem-solving. Features like 'Back In Stock Alerts' and a partial payment option are particularly useful for inventory management and predicting product demand. It's frequently recommended by merchants to their peers.

October 9, 2023

The app's functionality is not compatible with my theme, and they didn't specify the themes they are designed to work with. It has been two weeks since I first encountered the functionality issue, experienced poor response times, and feel like money was wasted on it

Styled Aesthetic
United States
4 months using the app
Website on Demand Studio, LLC replied October 10, 2023

Hi Styled Aesthetic,

We’re sorry to hear that you’ve had these difficulties with our application. The app is compatible with the vast majority of Shopify themes but does sometimes require additional support for themes with custom development.

Regarding our response times, we can see from your tickets that you received prompt support, except during an overnight weekend period. Our support agent replied to your ticket as soon as their shift started and provided next steps on resolution.

We’re very positive that our recent feedback will enable your developers to resolve the issue.

September 20, 2023

Our theme wasn't supported right off the bat. The functionality was limited initially but thanks to the support team they were able to go in and make everything work as advertised. Very friendly and easy to communicate with. Highly recommended!

ParSkins
United States
3 months using the app
Website on Demand Studio, LLC replied September 22, 2023

Hi ParSkins,

We appreciate the time you took to leave us this review. We are very serious about providing the best customer experience possible and are thrilled to hear that you received such good support from our team. As always, we are here to help!

October 13, 2023

great

PureVision
United States
About 1 month using the app
Website on Demand Studio, LLC replied October 16, 2023

Hello PureVision,

Thanks for leaving this 5-star review!

The Pre-Order Now Support Team

August 17, 2023

Great support, thanks Aman for your help! The app works well on the whole, sometimes a slight issue with the app not loading straight away on the product page and therefore a customer orders thinking the product is in stock. Any tips to fix this would be great!

Hornit UK
United Kingdom
About 2 years using the app
Website on Demand Studio, LLC replied August 21, 2023

Hi there Hornit UK,

Thanks for reaching out to us and leaving us a great review. We are glad that you could use Aman's assistance to help you with your app. In regard to the loading page, we could employ a preloader to your app and it may be a work around for your store. Please know we are here if you need.

Stephanie & The Customer Support Team

November 1, 2023

great

ARC EDGE
United States
16 days using the app
Edited October 18, 2023

EDIT (original review below): We ran a pre-sale on t-shirt designs and the app did not send payment emails for some sizes but it did for other sizes. The emails with the payment link are sent from the app company, so we can't reach out to the customers directly to collect payment. We've been waiting for almost 3 weeks for a resolution and it appears we'll lose thousands in sales revenue. The support is not very supportive or responsive.

This app is actually a little more difficult to use than I thought. Customer service is still fine with only a little bit of a delay. I've changed my mind on the app being intuitive over all but as I've started using it more, I keep having questions that aren't easy to resolve on my own.

This app looks like it does exactly what we need. Preorders with initial partial payment option. I had some trouble getting the partial payment part of it set up but Roel helped me right away, even after hours. The app is intuitive over all but as with any new app it takes just a little bit of time to work out any issues. They are fast, friendly and have really responsive customer service.

Tees 4 Togo
United States
About 2 months using the app
Website on Demand Studio, LLC replied September 15, 2023

Hi Tees 4 Togo,
We’re very sorry to hear that you’re experiencing this problem and have not received a proper resolution. We will be launching an internal investigation to determine how to prevent this from occurring in the future, and a member of our team will be reaching out to you today.

September 9, 2023

These guys are literal scammers, and their app is messed up in so many ways.

They block you out from using the free version of the app to test things out. And the 14-day free trial is a lie. The moment you click on it, it says you have 0 days left in your free trial and need to subscribe for Premium.

I fell for it and subscribed for premium. Eventually, after I paid and my account was debited, I was still blocked out and told to pay another fee.

You also need to pay for emails as an additional cost of using the app, meanwhile, other apps in the same category give email for free as part of their premium.

I reached out to the support about all the issues I've listed above and they refused to do anything about for 2 weeks. They acted clueless like they weren't one that built the app.

One advice: Stay away from this app.

Solar Balls
United Kingdom
2 months using the app
Website on Demand Studio, LLC replied September 11, 2023

Hello Solar Balls,

We’re very upset to read this review. We are certainly not scammers and our app functions well for thousands of merchants. We respectfully disagree with what you have written here.

The free plan that the app offers contains limited functionality. The 14 day free trial is certainly not a lie, it offers the features of the premium plan for the duration of the 14 days, after which you would need to subscribe. According to our records, your free trial started on July 5th and your first charge was on July 19th which fits the timeline of our 14 day trial.

We can see from your support ticket that there was a temporary server issue which had caused you to lose access, but this was restored within 15 minutes. We’re unclear on what fee you are referring to here, our records only show one subscription fee on your account.

The cost that you are referring to for customized emails is an add-on that goes beyond the standard checkout email that shopify provides. This is purely optional and is not required for the main feature set provided by our premium plan.

We cannot find a recent record of the interaction with our support team that you are describing. According to our records, the last support ticket was from 2 months ago and all of the issues were resolved during the chat.

Stephanie and the Customer Support

November 25, 2023

B

GOATED BOYZ
United States
About 3 hours using the app
Website on Demand Studio, LLC replied November 27, 2023

Thank you for leaving a review, we really appreciate it. We'd love to hear your feedback! Please let us know if you notice anything that needs improvement or if there are things that need to be fixed. We take your insight seriously as this helps us continue to improve our app.

Thank you for choosing our app! Please let us know if you need any help.

September 22, 2023

We had to set up Preorders in a big hurry after going viral on social media. We sold out of inventory really quickly, and needed to get a Preorder option up and running within a day. This did the trick! There was a glitch temporarily with the code -- it affected our product image display on mobile. I contacted support, and they were super responsive. They had the issue corrected within a couple of hours, and we haven't run into any other problems. All in all, a very good app experience.

Simple Alchemy Co
United States
24 days using the app
Website on Demand Studio, LLC replied September 25, 2023

Hi there Simple Alchemy Co,

It is great that you took the time to leave us this review and we appreciate that you were able to get what you needed quickly through the support of our team! It is great that Pre-Order Now can provide the options you need for your inventory.

The Pre-Order Now Support Team

August 31, 2023

Great i had some trouble at first but Alina helped me fix all the issues i had!

WorldTakers
United States
About 2 months using the app
Website on Demand Studio, LLC replied September 5, 2023

Hi WorldTakers,

Thanks for leaving us this nice review! We're very gratified to hear that Alina helped to fix all the issues you had, she is a great recent addition to our team!

Stephanie and the Customer Support Team