Transcy: AI Language Translate

Transcy: AI Language Translate

Reviews (2,565)

Overall rating
4.5
Counts per rating level
  • 89% of ratings are 5 stars
    2.3K
  • 5% of ratings are 4 stars
    117
  • 1% of ratings are 3 stars
    24
  • 1% of ratings are 2 stars
    19
  • 4% of ratings are 1 stars
    113
All reviews
Edited October 14, 2025

Haven't used anything yet but the first thing on the setup is asking to pay. That's a scam thing to me

Edit: The developer reached to me and guided me on how to choose a free plan. You have to click See all plans -> scroll down to see this text -> click on the popup to keep using free plan. First review was 1 star, now plus 1 star for good customer support, but still a confusing design of an app UI.

Swoye
Poland
10 minutes using the app
FireGroup replied October 8, 2025

Hi there,

Here's Brian, and we're truly sorry for this inconvenience

We think there might have been a misunderstanding when you were asked to "choose a plan." To clarify:

1. All our plans come with a 7-day free trial.

2. Shopify's rules require you to approve a payment plan to start the free trial, but you will not be charged yet.

3. If you uninstall the app before the 7 trial days, you will not be charged anything at all.

We would really appreciate it if you would reinstall the app and give us another chance to provide you with the best possible support. Also, we have noticed that one of our colleagues is in touch with you. Please let them know if you need further support

Best Regards
Brian
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