Reviews (599)
TL;DR: Switched from another subscription provider to Loop. Migration was flawless with 0 revenue impact, onboarding was hands-on, and ongoing support is the best I’ve had with any software vendor.
CONTEXT: We spent ~10 years on another platform. A trusted friend in CRO recommended Loop; after my own due diligence and a call with their team, we switched.
MIGRATION & ONBOARDING
- Dedicated onboarding manager
- Full migration handled for us
- A couple minor hiccups (due to other upgrades on our side), no revenue impact
- Smoothest software migration I’ve experienced
SUPPORT & CUSTOMER SUCCESS (3 months in)
- Regular check-ins with a proactive CSM (Customer Success Manager)
- Private Slack channel for quick help
- Fast, honest answers—if they don’t know, they say so and follow up immediately
COMPARED TO OTHERS
- I’ve had cases with other providers where they their answers were wrong and led to long email back-and-forths.
- With Loop, recommendations have been accurate the first time, which saved us time and frustration.
BOTTOM LINE: I recommend Loop to everyone now. The attention to detail, customer service, and migration experience set a new bar for us.
This means the world to us—thank you for such a thoughtful and detailed review! We’re so glad the migration was seamless and that the ongoing support has set a new bar. We’re proud to be your partner and excited to keep delivering value every step of the way!
- Loop team