P: Quantity Breaks & Discounts
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Reviews (226)
App went offline for some hours. Upselling bonus stopped working during this period - the effect on sales you can imagine. An effect on customer trust as well as the announcement of the bonus still was displayed. The app seems to have problems in its general set up.
Hi there,
I completely understand your frustration, and I want to sincerely apologize for the downtime and the failure of the upselling bonus feature.
You are absolutely right, displaying a bonus that isn't functioning is a breach of trust, and the impact on your sales is unacceptable. We let you down during a critical window.
We have identified the server issue that caused the outage and are currently auditing our infrastructure to ensure the app's stability is rock-solid moving forward.
Our support team has already sent you a direct message so we can provide proper assistance with your case and make this right. I hope to hear back from you.
Best regards,
Kaylee