Reviews (293)
We installed WhatFlow on our Shopify store with high expectations, as the app promotes a strong feature set and advanced automation capabilities. Unfortunately, our experience did not match those promises.
In practice, most of the default triggers did not execute at all, and only a few triggers configured through Shopify Flow were intermittently executed. This made the automation unreliable and unsuitable for real business use, especially for time-sensitive customer communication.
Equally, concerning was the lack of effective customer support. Despite reaching out multiple times, we did not receive meaningful assistance or a clear effort to troubleshoot and resolve the issues.
Due to these persistent problems, we have uninstalled WhatFlow from our store and migrated back to the WhatsApp Business API using the WaSend app, which has proven to be significantly more stable and dependable for our requirements.
While the concept behind WhatFlow is promising, the current execution, trigger reliability, and support responsiveness need substantial improvement before it can be recommended for production use.