Releasit COD Form & Upsells
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Reviews (2,577)
For more than 24 hours, this app totally ruined my checkout. I lost actual sales and had to close my entire store because COD was my only checkout option. Support repeatedly stated that "engineers are working on it," but they did not provide an ETA or a solution. No workaround, no backup, nothing. This kind of checkout app that can take your store offline is just unreliable.
Hi there,
I am Mehmed, Tech Support App Lead for Releasit.
I want to sincerely apologize for the impact this incident had on your store. We fully understand how serious this is — especially when COD is your only checkout option. Having to pause your store and lose real sales is incredibly frustrating, and we do not take that lightly.
We have identified the root cause of the issue and implemented corrective measures to restore stability. Our engineering team has also added additional safeguards to reduce the risk of similar disruptions happening again.
That said, I completely understand that during the outage, not having a clear ETA or workaround was frustrating. While some technical incidents are complex and difficult to time precisely, we recognize that clearer communication and contingency guidance are essential — especially for merchants who rely entirely on COD. We are actively improving our monitoring and incident communication process to ensure better transparency moving forward.
If you’re open to it, I would truly appreciate the opportunity to personally review your store and confirm everything is now functioning correctly. Please feel free to reach out to us directly so we can assist you further.
Again, I’m deeply sorry for the disruption and the business impact it caused.
Mehmed, Tech Support App Lead