Releasit COD Form & Upsells
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Reviews (2,573)
We experienced multiple outages on two Shopify stores using Releasit COD Form. The app went down during live ad campaigns, preventing customers from completing orders.
After following support’s advice to uninstall and reinstall, the app failed again shortly after, causing additional ad spend and revenue losses. There was no prior outage notification, which made it impossible to pause ads in time.
Support was responsive and polite, but for a checkout-critical app, reliability and real-time incident alerts are essential. If you’re running ads, make sure you have a backup checkout solution.
Hi there,
I am Mehmed, Tech Support App Lead for Releasit.
First, I genuinely want to say I’m sorry for what you experienced. Having outages happen during live ad campaigns, not just once but multiple times, is incredibly frustrating, especially when it directly affects your ad spend and revenue. I completely understand how damaging that can be.
Reinstalling the app is sometimes recommended as a quick way to refresh the Shopify connection, but I understand how disappointing it must have felt when the issue returned shortly after. That’s not the experience we want any merchant to have, particularly for something as checkout critical as COD.
You’re also absolutely right about communication. Not having a real time outage notification makes it much harder to react quickly and pause campaigns. We’ve taken this feedback seriously and are actively improving both our infrastructure monitoring and how we communicate incidents to merchants.
I truly appreciate you acknowledging our support team’s responsiveness. That means a lot. At the same time, we know that politeness alone isn’t enough. Stability and transparency are essential, especially for stores running paid traffic.
If you’re open to it, I would be happy to personally review both stores to ensure everything is now fully stable and optimized.
Thank you for the honest feedback. It helps us improve where it matters most.
Mehmed, Tech Support App Lead