Releasit COD Form & Upsells

Hi there,

I am Mehmed, Tech Support App Lead for Releasit.

I’m truly sorry for the situation you experienced. A 500 error preventing customers from placing COD orders is extremely serious, and I completely understand how two days of disruption could result in significant financial loss.

The issue has now been identified and resolved, and the app is stable. We have also strengthened our monitoring systems to reduce the risk of similar incidents happening again.

I’m especially sorry if you felt you couldn’t reach us. During the incident we received a very high volume of messages, but that should never leave you feeling unsupported. If there was any oversight with your inquiry, I sincerely apologize.

If you are still experiencing any issues at all, please contact us through the in app chat or at [support email], and we will prioritize your case immediately. We are here to make sure your store is fully operational.

Again, I’m very sorry for the impact this caused your business.

Mehmed, Tech Support App Lead