Tapita AI SEO Optimizer, Speed

Hi Vahan,

Thank you for the candid feedback, and we’re truly sorry for the stress this caused during a critical moment.

There may have been a misunderstanding in communication. While Tapita officially operates Mon–Fri, when urgent issues happen on weekends we do escalate to our tech team off-hours. In your case, our chat agent was actively trying to reach the technician immediately, and the issue was resolved on Saturday.

Based on feedback like yours, we’ve now opened a weekend WhatsApp hotline for top-tier customers for faster emergency escalation, and we have already talked via WhatsApp.

Regarding the delayed reply in your private channel: we’re sorry — at the time you messaged, our staff member was on a flight and responded as soon as they landed.

If there’s anything still unresolved or you’d like us to review what happened end-to-end, please reply with your store name and we’ll follow up directly and make sure this is fully addressed.

Best regards,
Tapita