Reviews (30)
Overall rating
3.5
January 27, 2026
Recurly acquired Prive and completely ruined it. I don't understand the purpose of the acquisition if they just completely ignore Prive customers until they leave. Truly a terrible experience after the acquisition. Nobody at Recurly wanted to help or had any idea what was going on. Stay away!
Big Ass Luxuries
United States
Over 3 years using the app
Recurly, Inc. replied
January 28, 2026
We’re sorry to hear about your experience following the Prive acquisition. This isn’t the experience we want customers to have, and we take this feedback seriously as we continue improving our support and processes. Thank you for sharing your perspective.