Easify Inventory Sync
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Reviews (69)
This app feels like a bait-and-switch. The advertised sync and advisory capabilities do not work as described. After running into issues, support asked for access to my account, which I provided, only to receive no response or solution. Two days later, when I followed up, I was told the software “wasn’t working” because the trial had ended and that I needed to upgrade. If the trial limitation was the issue, that should have been disclosed upfront. It makes no sense to request account access, go silent, and then later claim the only solution is paying to upgrade. Poor communication, misleading expectations, and an overall frustrating experience.
Dear,
Thank you for sharing your feedback, and we're sorry to hear that your experience left you feeling this way.
We'd like to clarify one point regarding the access request. The reason our team asked for access to your store was not to encourage an upgrade, but to thoroughly investigate the issue and verify whether there were any configuration or data-related problems. For apps that work directly with store data and synchronization, it's important for us to review the setup carefully before drawing conclusions or recommending a solution.
We understand how the timeline may have felt frustrating from your perspective, and we apologize if our communication did not set expectations clearly enough. That was certainly not the experience we intended to provide.
Our intention in requesting access was to first ensure there were no underlying issues with your setup or data before discussing plan-related limitations.
We appreciate your feedback because it highlights areas where we can improve our communication. If you're open to it, we'd still be happy to review your case with you and answer any questions about the setup, trial limitations, or expected functionality.
Thank you again for taking the time to share your experience.
Easify Support Team
