Transcy: AI Language Translate
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Reviews (2,552)
An Absolute disaster. So many bugs and mistakes in the translations handled by Transcy (I used an API via DeepL) and the support is extremely tiresome and lazy. Glossary rules are ignored at random, and texts are partly and weirdly translated. This is by Transcy - not DeepL. The UI in the app is beyond horrible and I am very familiar with complex systems.
I warn you. Stay away from this company.
Hi there,
This is Cris. We’re truly sorry to hear about your experience and understand how frustrating this must have been.
Regarding the translation quality and glossary rules, Transcy processes content through the selected provider (such as DeepL), but glossary behavior and partial translations can be affected by sync status, cache, or rule configuration. That said, this is not the experience we aim to deliver.
We take your feedback about bugs, UI, and support quality very seriously. If you’re open to it, we’d appreciate the opportunity to review your specific case in detail and identify exactly what went wrong. We’re committed to investigating thoroughly and providing a proper resolution rather than leaving things unresolved.
We also noticed that one of our team members is already assisting you via email. Please feel free to let them know if you need any further support.
Best regards,
Cris
Transcy by FireGroup Technology