Reviews (60)
Lots of issues with this app:
1) Clunky UX - pickup selection only in cart page adds extra step.
2) Courier (other shipping method) delivery is not customizable per country - either is on or off for every country
3) Produces errors in certain combinations when different products require different shipping carriers when user returns to shop and then back to checkout (shipping not available error)
4) Does not work at all with subscription apps
5) Does not work well with automatic country detection (country in pickup selection widget is not inherited from shopify) - bad UX
6) Support is spotty. My experience that 50% of support emails went unanswered
7) Order processing (Label printing) in Shopify admin is via the app and it is very slow
Thank you for the review, even though it's unfair. We are always working on our UX and pointing out things that you knew from the start is kind of strange. We had a long email chain and even a Zoom call. Our support team is doing its best, and merchants are usually very satisfied with our free setup service and support. We try to answer all questions (50% of the time is just a lie). We are also working on adding nearest pick-up point selection at checkout, but since it's only available on certain Shopify plans, it's not for everyone.