Reviews (61)
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Lots of issues with this app:
1) Clunky UX - pickup selection only in cart page adds extra step.
2) Courier (other shipping method) delivery is not customizable per country - either is on or off for every country
3) Produces errors in certain combinations when different products require different shipping carriers when user returns to shop and then back to checkout (shipping not available error)
4) Does not work at all with subscription apps
5) Does not work well with automatic country detection (country in pickup selection widget is not inherited from shopify) - bad UX
6) Support is spotty. My experience that 50% of support emails went unanswered
7) Order processing (Label printing) in Shopify admin is via the app and it is very slow
Thank you for the review, even though it's unfair. We are always working on our UX and pointing out things that you knew from the start is kind of strange. We had a long email chain and even a Zoom call. Our support team is doing its best, and merchants are usually very satisfied with our free setup service and support. We try to answer all questions (50% of the time is just a lie). We are also working on adding nearest pick-up point selection at checkout, but since it's only available on certain Shopify plans, it's not for everyone.
Parcely.app is a really great and useful app that works exactly as expected. It helps to easily manage parcel machine delivery options and integrates smoothly with the store.
What stands out the most is their support - it is extremely fast and helpful. I had an issue after updating my theme, and the support team responded quickly and resolved everything without any hassle.
Highly recommended for anyone looking for a reliable and well-supported parcel solution!
Great app for Shopify stores, simple to set up and works as expected. The support team replies very quickly and resolved our issue immediately. They even did a bit more than we asked, which is truly valuable. Highly recommended.
Wasn't what I needed for my shop, issued refund with no problem after contacting.
Thank you for contacting, we are always happy to help.
Clients service is perfect, apsver is quick and helped with things I didn't know that isn't working.
Parcley has created a very user-friendly system that makes work simple and seamless.
Their customer support also deserves special recognition - a super helpful and professional team that quickly finds solutions to any situation.
It has been a very positive experience with them!
A big thank you to this app! Everything works really well. I also received support very quickly when installing the app on my site. I had already managed to mess up some settings myself, but their team fixed everything quickly and very professionally. Highly recommended!
The Parcely team is amazing! I didn't know it at first but they set everything up for you (free of charge), you just tell them how you want to ship and with which couriers, and they’ll handle it. I once changed something and ran into a little issue late on a Friday, and they had it all fixed within 30 minutes. Super helpful and friendly support, can’t recommend them enough!
Support is fast and professional.
Good solution for Latvian market if you work with DPD, Venipak, Omniva, Latvijas pasts, Unisend. But unfortunately there are no automated data exchange with Smartposti Latvia. You will need to create the transport stickers yourself by hand.
The app is great and makes it very easy for us to offer multiple delivery options to our customers.
The excellent customer support is a huge added value: they set up everything for our webshop very quickly, professionally and completely free. 100% would recommend!
