Reviews (336)

Overall rating
3.3
Counts per rating level
  • 68% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 21% of ratings are 1 stars
All reviews
February 28, 2026

Route has recently fallen short of expectations. They charge customers a significant amount for package insurance, yet when it comes time to file a claim, they become unhelpful. Recently, they did not assist us with a lost package, and we have decided we will be taking our business elsewhere.

Hair So Fab
United States
Over 4 years using the app