Reviews (9)
Extremely disappointed with how Disputely handles ETHOCA alerts.
The entire purpose of ETHOCA notifications is to prevent chargebacks by alerting merchants early so the issue can be resolved before a dispute is filed. However, in our case we were charged for an ETHOCA alert even though the transaction still became a dispute anyway.
If the dispute is already happening, the alert clearly did not serve its intended preventative function — yet the fee was still applied.
For merchants relying on these alerts to reduce chargebacks, being charged for notifications that don’t actually prevent the dispute is frustrating and feels misleading.
I’ve reached out to support for clarification, but this experience makes it difficult to trust the value of the service.