Releasit COD Form & Upsells
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Reviews (2,627)
Very disappointing experience with the Releasit COD Form & Upsells app. Even after subscribing to their **Unlimited plan ($69.99)**, the level of support we received was extremely poor.
We reported a serious issue where customers get stuck on the processing page and are not redirected to the thank you page. Because of this, customers think their order was not placed and they place the order again, which results in multiple orders being created.
Despite clearly explaining the problem, we did not receive any proper solution or helpful response from the support team. When a store is paying for the **Unlimited $69.99 plan**, we expect fast and professional support, but unfortunately that was not our experience.
This kind of issue directly affects business operations and customer trust. Very disappointing support experience.
Hello there.
I am Mehmed, tech support app lead for Releasit.
First of all, I am truly sorry for the inconvenience the issue has caused.
I understand how detrimental issues like this can be.
Can you please reach out to releasit@support.com and ask for Mehmed, I will personally check what is happening and make sure your store is working without any issues?
Looking forward hearing from you.
Kind regards
