Transcy: AI Language Translate

Hi there,

This is Saha. I’m truly sorry to hear about your experience and completely understand your frustration.

According to our records, your refund request was submitted on Feb 23, and I responded the same day, offering to investigate the issue and identify the root cause. In that message, I also sent a collaborator access request so we could review your store more thoroughly. The email was opened, but we didn’t receive a reply. I followed up again on Feb 24, which was also viewed, though we unfortunately didn’t hear back.

At the moment, I can see that the Transcy app is still installed on your store. I just wanted to check if you’re open to continuing with us, I’d be more than happy to personally assist in resolving the issue and ensuring everything works as expected.

If you’d prefer not to continue using the app, we can absolutely review your case and consider a refund for the remaining unused period

We also noticed that one of our team members is already assisting you via email. Please feel free to let them know if you need any further support.

Best regards,
Saha
Transcy by FireGroup Technology