Transcy: AI Language Translate

Transcy: AI Language Translate

Reviews (2,532)

Overall rating
4.4
Counts per rating level
  • 89% of ratings are 5 stars
    2.3K
  • 5% of ratings are 4 stars
    116
  • 1% of ratings are 3 stars
    24
  • 1% of ratings are 2 stars
    19
  • 5% of ratings are 1 stars
    120
All reviews
March 15, 2026

These are scammers. They take money, but the program doesn’t work and translates nothing. They do not refund the money. They should be blocked on Shopify.

MIHAILIUC
Romania
About 1 month using the app
FireGroup replied March 17, 2026

Hi there,

I’m Brian. I personally apologize for your experience, and I understand how frustrating this must feel.

Please rest assured that we are committed to handling your case fairly, including providing a reasonable refund if applicable. However, before proceeding, we’d really like the opportunity to investigate the issue and fix the root cause, as the app should be working properly for your store.

We have noticed that one of our colleagues is in touch with you via email. Please let them know if you need further support.

Looking forward to hearing from you soon

Best Regards
Brian
Transcy by FireGroup Technology