MyWorks QuickBooksDesktop Sync

Good potential, but missing a crucial and simple mapping feature

We moved over from Connex for QuickBooks hoping MyWorks would be the perfect connector. While it has some great features, there is a major workflow issue that prospective users should know about.

If an order comes through with an unmapped product, the app doesn't attempt a basic match by SKU (Shopify) to Item Name/ID (QuickBooks). Instead, it immediately dumps the item into whatever default fallback product you've selected (in our case, a refund discrepancy item). Because of this, we get hundreds of orders synced incorrectly, which takes hours to fix manually. To make it worse, you can't re-push orders once they've synced to correct the mapping.

I understand every business has different routing requirements, but adding a simple logic rule—check mapping first, fallback to SKU match second, and then use the default product—seems like a very simple ask that they haven't been able to figure out yet.

I'm leaving 3 stars in hopes the development team sees this and takes action. Fixing this would save users hours of manual cleanup.