Transcy: AI Language Translate

Hi there,

This is Ethan. Thanks for your feedback, we’re really sorry to hear about your experience.

We noticed that you haven’t reached out to our team regarding the token pricing concern yet, so we didn’t have a chance to look into this for you in detail. We’d truly appreciate the opportunity to help clarify and resolve the issue.

From what we can see, the app was reinstalled on March 29 and the Continental plan was selected, then uninstalled again on March 30. It’s possible that your trial period had already ended at that point, so selecting the plan may have triggered a charge.

Here’s how we can help:

- Could you please reinstall the app again? We’ll personally assist you in reviewing the setup and ensure everything works as expected.

- We’ll also work with you to find a fair and suitable resolution regarding pricing and usage.

- If you were charged for the Continental plan, please let us know, we’re more than happy to review and support a refund if applicable.

We’re here to make this right for you, so please don’t hesitate to reach out. Looking forward to your reply!

Best regards,
Ethan
Transcy by FireGroup Technology