TiXel: Meta Pixel TikTok Pixel
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Reviews (84)
This app is completely unreliable and a waste of money.
I installed it to set up my TIKTOK Pixel on Shopify, but it simply does not work. The pixel failed to track any data properly despite following all the setup instructions carefully.
Even worse, the app keeps attempting to charge me for a service that is clearly broken. When I contacted customer support, they were unhelpful and refused to issue a refund or take any responsibility.
Charging users for a non-functional service and then denying refunds is unacceptable. This is not how a professional app should operate.
I strongly advise everyone to avoid this app. Save your time and money and look for a better alternative.
Hi,
Thank you for your review, every review helps us improve for the benefit of our merchants.
Looking into this, the tracking gaps you saw are typically caused by the pixel being configured manually, where a small mismatch in the setup is enough to break event reporting.
Good news on that front: TiXel now has an official integration with both TikTok and Meta, so the app connects directly to your ad account and links to your pixel automatically, with no manual setup involved. 🥳
I have also emailed you privately so we can set up a personal one on one call to get it running, free of charge, of course. :-)
Looking forward to your reply!
Thanks again!
Best regards,
Kamran | Effective Apps Success Team
