Reviews (296)
We rely heavily on Collective to curate the right pieces for our Shopify store. We appreciate the Discovery options that allow us to collaborate with and support other small business owners while maintaining our brand aesthetic. It is a pleasure to network with other creatives and expand brand awareness for both our store and our suppliers.
One area for improvement involves the customer experience during fulfillment. It would be very helpful if, when a customer purchases an imported product from our store, the supplier could include a thank you card or other recognition from our brand. This would help prevent customer confusion regarding the shipment's origin and encourage repeat business for our store. Also to note, when products are imported to our store and the supplier is "not eligible" to use Collective, it creates a sudden need to draft or refund orders for products that customers have placed. This does not give our customers confidence to return as repeat customers.
Overall, we truly enjoy and appreciate the option to participate in Collective and plan to expand our brand in the Collective community.
