Reviews (25)
We were with ChannelSale about a year, and used them to integrate with Wayfair. First of all, setup was promised to take 10-14 working days. 3 months later, it was finally set up. Their team had a hard time submitting the correct information to Wayfair for the connection.
When the app DID work correctly, it was fine. Except for the fact that it seemed to not work more than it worked. We were using them for integration of inventory and orders between Shopify and Wayfair. That is it. During the setup, I received immense pressure from them to let them take over our Amazon and Walmart integrations. We are using another app for those and are extremely happy with it, but that is another review.
After setup, we had a month of twice weekly meetings. I had to put a stop to them because they were not worth the time it took to sit there. No new information was presented during these meetings, just a rehash of things that worked (or didn't).
Once we got rolling with Wayfair, I was having to email them at least monthly about something that wasn't updating. It was either orders not floating over to Shopify, or our inventory not syncing and we ended up overselling something we didn't have in stock as a result. I shouldn't have to contact them monthly to do the bare minimum.
The last straw was that they set my entire Wayfair inventory (~800 products) to 0. Like, we had no inventory of anything showing available for purchase on Wayfair. And they did it WITHOUT permission to try to "fix the issue with the inventory not updating". That was the last straw. I cancelled our subscription and removed them from any access they had to our platform.
Not to mention that whenever I reached out to them to fix an issue or ask a question, they were so condescending and unprofessional in their responses. They picked and chose what to respond to. Most everything got (what had to be) an auto response of "we will review your email and get back to you at the earliest". Instead of actually responding to the issue.
Alroy also asked me to leave a review back in May 2025, and asked me to mention "how your account managers took ownership to make this journey seamless." It was definitely not seamless, and I made to sure reiterate that fact to him. I also told him if I were to leave a review, it would be an HONEST review, not following whatever 'script' he wanted me to use.
Janine
LM Treasures
We’re sorry to hear about your experience and sincerely apologize for the inconvenience caused. As mentioned in our earlier communication, we have extended complimentary services as a goodwill gesture until your concerns are resolved to your satisfaction.
We truly value your collaboration over the past year, and your detailed feedback helps us continuously improve our services and communication.
Please find our response below, aligned with the sequence of your message:
► Wayfair Integration Timeline & Changes
As per our original commitment, the Wayfair inventory setup was completed and made live within 10 working days, on February 17, 2025. This included setup, checklist validation, demo, and handover. Subsequently, during the same period, Wayfair introduced significant changes to their integration, including updates to EDI file formats and backend migration to a new platform. Wayfair communicated to seller on March 7, 2025 (Email Subject: GSCIEXE-39761 – US - Set Up SFTP EDI Connection - LMTreasures (54340)), confirming the migration of SFTP connections to the PartnerLinq platform along with revised file format requirements.
These changes impacted ChannelSale's originally planned timelines for reconfiguring the Inventory and Order integrations. While existing integrations continued to function, new onboarding accounts were required to align with the updated Wayfair file formats.
As a gesture of goodwill, ChannelSale issued a refund equivalent to two months of subscription fees, and shared detailed day-to-day progress updates to ensure complete transparency.
► Marketplace Suggestions
We apologize if our suggestions to add new marketplaces came across as persistent. We have since refined our approach to limit such recommendations to a single instance, ensuring a more balanced communication experience.
► Meeting Coordination
Our objective in scheduling regular meetings is to ensure timely completion of key tasks and avoid communication gaps during setup and handover. These sessions also help us provide updates on coordination with Wayfair regarding their new file format implementation, testing, and go-live progress.
► Support Tickets Summary
Below is a consolidated summary of support tickets raised on ChannelSale from client side. Most of these are standard queries typically addressed during demo/handover sessions, along with email checklists and refresher guides.
Please note that 'no' user secondary access for limited tabs was provided to ChannelSale, which constrained our ability to directly troubleshoot certain issues.
Summary list of tickets:
- Inventory sync delays traced to Wayfair outage announcements
- Queries related to syncing new products via the self-managed “Label” feature (resolved with shared guidance)
- Inventory sync issues for specific SKUs due to archived products in the source feed (resolved with shared guidance)
- ChannelSale scheduler outage caused by server upgrades and file compatibility issues (resolved)
- Duplicate SKU record for specific sku causing sync issues (resolved after cleanup)
- Order sync issue due to SKU mismatch between source feed and Wayfair listings (resolved after alignment)
► Inventory Safety Measures
As a precaution to prevent potential overselling and avoid marketplace seller account suspension, inventory was temporarily set to zero during troubleshooting. This was handled on priority, with resolution completed within a few hours, subject to dependency on receiving the required access for investigation.
► Review Request
ChannelSale had previously requested a review based on our genuine efforts to support and collaborate effectively. We fully respect your decision to share your honest experience.
► Additional Clarifications
If any information appears incomplete or requires further clarification, we will be happy to review and provide the necessary details promptly.
Thank you again for your collaboration. Please reach out to us for any information.
ChanneSale team
