Navidium Shipping Protection
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Reviews (352)
**Update: Following this review, we received a legal threat rather than a resolution. We stand by the facts below.
When Shopify made changes in early 2025, our opt-in rate dropped to near zero and we continued to be billed for approximately 10 months. When we raised the concern over the changes, the team pointed to a February 2025 email as proof of notification. That email stated the app would be uninstalled if the required changes weren't made by February 18, 2025, which would have stopped billing. The app was not uninstalled. We were not notified it would remain active and billable. We continued to be charged for a service that was no longer functioning as configured.
No refund or partial credit has been offered. Sharing this so other merchants know to monitor their opt-in rates and billing closely after any platform changes.
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Original review: Unfortunately, this has not been a good experience. Over a year ago, shopify made a change that prevented the app from working how we set it up and virtually no orders since then included the shipping protection while we were continually billed until we finally noticed. The app claims to have sent emails that we have not received and chooses to refuse a refund even though we haven't effectively been using the app for over a year. It's disappointing to encounter such unethical business practices and I would sincerely caution anyone who is considering working with them.
I hate nothing more than publicly litigating a disagreement. The reality is, merchants sometimes know that leaving a 1 star review will hurt devs and they sadly use it to try and get their way even if it is unreasonable.
Yes, you got charged for our app until you uninstalled it. This is common practice. We can’t control which merchants use our app, which don’t, and we don’t make more money if you use it and make thousands. In fact, you got charged the same amount each month even when your opt in rate was really high and pulling in 100x the app fee.
Every merchant on Navidium costs us actual money. Our servers still run even if your optin switch is off. If you rent a car and park it outside you can’t claim a refund saying “I didn’t use the car.”
We rely on our merchants to notify us if they need support and usually they can see within a day or two if orders keep coming in without protection, and then they reach out.
However, we still would have tried to compromise and find a solution, because that is how we do things. There is a reason why we have so few negative reviews, that is our sweat and blood and sleepless nights caring for our merchants.
As for the change Shopify made… it hurt us too. We spent thousands of hours updating our app, manually updating merchants sites based on their requested option. We did notify our merchants and Shopify did too. In fact, you replied to Shopifys email and asked us for what options we would provide, and we shared it never to hear back.
Fun fact: I personally fought for weeks with Shopify leadership to have them reverse this decision. I collected dozens of testimonials from merchants and begged them to allow merchants to keep opt in because it meant so much to merchants. When refused, we invented a new version which then got copied by virtually every other app in the space.
Bottom line, you reinstalled after months just to leave a review. It’s upsetting, and instead of engaging with us and trying to find a compromise you picked this route.
I’m always happy to try and find a solution for you and you or anyone else can email me directly at marc at navidiumapp.com.
Best,
Marc H
Co-founder Navidium App
