Overall rating
Counts per rating level
  • 99% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
June 7, 2023

Very easy to use and implement - and a way better experience for our customers for us to manage the protection process instead of solely relying on a 3rd party whether it be an app or courier.

United States
Time spent using app: Over 1 year
June 1, 2023

Customer service is prompt, friendly and you get a real person! The app is new to me but so far so good and my customers are opting for the insurance. It's a win-win and I'm stoked to have found an app that doesn't take a percentage of profit share.
12/10 for Navidium!

Treats for Chickens™
United States
Time spent using app: 9 days
June 1, 2023

Has been very set and forget and produced a nice stream of additional income. Installation went well.

Cremation Urns
Time spent using app: 5 months
May 19, 2023

Excellent customer service and implementation experience. Prompt responses from support. App works great. It gives us significantly more flexibility than previous apps we've used.

United States
Time spent using app: 17 days
May 15, 2023

Fantastic app! It's put money in my pocket and made it a breeze to make things right for my customers when there's an issue with a delivery. The developer (Marc) really cares about his customers and is always improving things.

TMR Customs
Time spent using app: About 1 year
May 8, 2023

Super simple and beneficial for sales.

Merch Jungle
Time spent using app: 9 months
April 5, 2023

I expect that sometimes an app may have glitches but I’ve been battling these glitches since Nov 16. I’ve had to delete the app twice now due to lost sales for these reasons.

1. Toggle button is on at cart page but item & charge is removed when you get to checkout.
2. Doesn’t charge correct % on order total. For example if you have 2%, when a customer orders $100 worth of an item it charges $2.25 not $2.
3. Doesn’t charge the correct amount if you choose static rate. A customer got charged $3 for a $15 item when it should have been $1.
4. The static rate may not work upon initial installation and you have to reach out.
5. When toggling off the insurance on cart page the text doesn’t change to the “opt out” information.
6. The Learn More link is also not displaying on the cart page.

Menagerie Cosmetics
United States
Time spent using app: 4 months
Ecom Propeller replied April 13, 2023

Hi there,

I'm one of the co founders of Navidium,and wanted to hop on and apologize for any glitches or difficulties you had with our app.

1-5 are all issues that usually occur when the core product in Shopify is changed or have their variants changed oj Shopify end. While we also wish we could have an exact match %, the reality is that no one is able to do that properly due in large to shopify's limitation of 100 variants per product. Our % rounds up to the next available variant,but we do have quite a lot of customizable options we can do on our backend to help get you as close as you need.

As for the static, again, most likely the issue was related to variants being changed after the install.

All in all, we have 1000s of merchants using Navidium, and I'm confident we can get this working for you properly. If you'd like to reach out directly to me you can do so at marc@navidiumapp.com and I'll happily personally oversee your set up to make sure you are 100% satisfied and it has zero glitches.

I'm so sorry your experience didn't live up to our reputation and standards. I'd love the chance to correct this for you!


Co founder Navidiumapp

March 29, 2023

Customer service is top notch and personal. I was having some issues after installing this. The founder reached out to me personally, reviewed my store and took care of all the glitches. I am happy to do business with Navidium. It gives me back the control over my customer's claims process and increases revenue with the upsell. Route won't be robbing me anymore.

Navidium is new tech, so if you are having any issues, do reach out to them, they will get them resolved for you.

Good Vibes All Purpose Cleaner
United States
Time spent using app: 18 days
March 6, 2023

Great app and veryy Good customer service ! Highly recommonded, if you are started the new business.

Parrot Packaging
Time spent using app: 8 days
March 3, 2023

I've used shipping insurance apps before and found that being able to collect my own protection fees is the way to go. Navidium Shipping Protection gives us the ability to fully control our customer experience and give them the best possible service. The app fee pays for itself within a day or so, and we end up making money each month after replacing packages. Super tidy app. Huge fan!

United Kingdom
Time spent using app: 7 days