Overall rating
4.9
Counts per rating level
  • 99% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its control over shipping protection and claims management. It's praised for generating additional revenue, offsetting shipping costs, and contributing to profit growth. The app is appreciated for its user-friendly interface, seamless integration, and excellent customer service. It's seen as a cost-effective alternative to traditional carrier insurance, offering faster coverage and reduced costs. Merchants value its ability to handle claims internally, providing a better customer experience. It's considered a must-have tool, especially for stores selling physical products.

November 14, 2023

Navidium has been a frustration free experience so far which has been great. We previously worked with Route and the advantages that we have gotten with Navidium have been 100% worth it and a no brainer to stay with Navidium. We actually MAKE money with Navidium. This alone makes the switch worth. The customer and company portal are the easiest platforms to use for us. We have been with Navidium for about 3 months at this point and it has been such a great experience. Their CS team is very nice and pleasant to work with.
All in all, Navidium has been an amazing overall experience and a no-brainer to work with. I encourage anyone to use Navidium, you won't be sorry!

Taylor Joelle
United States
2 months using the app
November 14, 2023

Great tool to make some extra $ and protect your customers packages

ONO Roller
United States
Over 1 year using the app
November 14, 2023

Navidium works great and the support has been quick and efficient. More than offsets the cost of having a no questions asked guarantee on our shipments.

Maritime Madness
Canada
10 months using the app
Edited November 25, 2023

Love Navidium! A great alternative to Route. Would recommend it to anyone trying to increase their AOV.

Dracoslides
United States
9 months using the app
January 11, 2024

This app adds a lot of AOV to our stores and with the help of their amazing developer Joul everything is fixed within minutes!

Barekick
United Kingdom
About 2 hours using the app
November 15, 2023

Navidium is an absolute must have for our DTC Shopify store. Expert onboarding and set it and forget it. We have a terrific opt in rate and its great peace of mind for our customers. Don't hesitate...I was afraid to offer this product at first and I have no idea why now.

Its a total no brainer!

Infinity Loops
United States
2 months using the app
November 13, 2023

I would highly recommend the app. The one issue is that it overrides upsells in the cart drawer if you're using Rebuy, but I think it's worth it to have the Navidium app over the Rebuy upsell depending on what you sell.

House of Léon
United States
5 months using the app
November 14, 2023

Since, implementing Navidium we've been able to increase our avg monthly revenues and offset costs for lost orders among other common shipping issues.

Red Rebel Armour
Canada
5 months using the app
November 21, 2023

Works fantastic! This is the first shipping protection App that I've tried and very happy with the results.

PJ Bold
United States
21 days using the app
November 20, 2023

It is an amazing app, an amazing team, and amazing results. Recommend 100%

LaCkore Couture
United States
11 months using the app