Navidium Shipping Protection , 316 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its control over shipping protection and claims management. It's praised for generating additional revenue, offsetting shipping costs, and contributing to profit growth. The app is appreciated for its user-friendly interface, seamless integration, and excellent customer service. It's seen as a cost-effective alternative to traditional carrier insurance, offering faster coverage and reduced costs. Merchants value its ability to handle claims internally, providing a better customer experience. It's considered a must-have tool, especially for stores selling physical products.
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I would have given this app 10 stars if that was possible! The creators of this app are genius. We were using a different shipping protection app but they didn't have great customer service for us on the back end, or for our customers who had issues with lost/damaged packages. Navidium puts the control of how our customers issues get handled BUT simplifies it with this perfect app. We can now help our customers have an easy time making a claim and having the funds to refund instantly or send a new package.
Also they're super fast at adding the app to our theme for us whenever we've had to change our theme! Exceptional customer service and all around couldn't be happier.
WORTH EVERY PENNY!
Ohhhh buddy...I feel at home when I read through some of these other reviews talking about other merchants who switched from other shipping protection services (I won't name names but...*cough cough* Route *cough*). We used this other company for probably just about a year before we switched over to Navidium because they kept trying to nickel and dime us. But more than anything, they pushed and pushed for us to make their shipping protection automatically set to "opt-out" only meaning customers would automatically be paying extra $$ unless otherwise specified. They also wouldn't let us adjust the amount that was charged for protection. Since we sell high-priced products already and have a really unique culture, we didn't want that because we didn't want people to feel like they were being overcharged. This other company kept harping on us -- and to sweeten the deal, they finally said that they were going to start charging us for their "marketing" features, which we didn't need or use.
Enter: Naviduium. The cost was hard to swallow at first since we are on Shopify Plus and would have to go from paying $0 with our current company to $100 with Navidium. THAT BEING SAID: Looking back, it was an absolute no-brainer to make the switch. Every month, we bring in enough revenue for shipping protection to cover the cost of the subscription, PLUS have $1000+ leftover to cover issues with shipping. To sweeten the deal a little more, I am not constantly pressured to adjust my settings and contacted by "sales bros" to give them more of our money.
The ironic thing is that since we have more capability to tweak the settings and set our own protection rates, we are actually "opt-out" now and haven't heard any complaints about it from our customers. Sorry, not sorry "other company".
I consider myself a loyal subscriber to Navidium and we will likely use them for the foreseeable future, especially since they keep coming out with new updates and features that are really awesome.
Keep up the good work fellas!
Simple to use. Good Options. You evaluate your own business model and offer insurance to your customer based on your business needs. For example, evaluate your own business model such as:
* Do you have a high chance that your items will break?
* What kind of value is your products like, high or low value?
* low or high fraud risk, and etc.
You should try and see it yourself.
Navidium installed it, and it works great. Exactly what's needed.
So far, I'm not impressed. They installed the app and code into our website and since then the app is extremely slow to load, the setting reset so once you place the amount of money you want to charge the customer for insurance, the data is erased the next day and the learn more button isn't visible. I find that to be the most concerning as I saw another shopify store complain about this last year! The support team has yet to get back to me on any of my concerns.
Thank you for sharing your feedback and experience. I'm Marc one of the co-founders of Navidium App. I took a look at all the past communication over the last few days, as well as tested the app and functionality on your site myself as well.
Looks like we got everything sorted out for you yesterday, and on my testing I discovered another bug that we just sorted out for you as well.
The widget loading speed seems to be quite quick right now (thankfully!) And all the settings seem to be saving properly.
My hunch (we still investigating) for why it wasn't initially saving might have to do with the auto install being done originally and not being fully done when we switched it to manual install. But regardless looks like now everything is working properly.
The nature of this app is that it is a bit of a complex process, and since it has to play with so many other apps, themes, and carts, the risk is that sometimes bugs show up that we either haven't solved in past, or have never encountered before. Our team aims to resolve these usually within the first few days of onboarding (which is why we always offer 7 day free trial) so that we know our merchants are heading off to the races with the most stable set up.
Should you have any other hickups going forward, please feel free to reach out to our support team or to me personally at Marc@navidiumapp.com and I'll do everything I can to help support you!
Best,
Marc H
Co founder / Navidium app
Can't say enough great things about the app or the team behind it. If you're looking for shipping protection this is the only app you should consider!
Why give all your money to another company for shipping protection when you can easily manage it all internally? And why rely on another company that can choose deny a claim even though the customer paid for the protection?
Navidium creates a better experience for your customer happiness and makes the most sense for your bottom line. Don't even think twice if you're considering a protection app!
For the longest time, the traditional shipping insurance model felt like a necessary but cumbersome appendage to my business operations. Navidium changed all that!
Instead of being tethered to external shipping insurance apps, Navidium has empowered us to bring the entire shipping protection program in-house. The genius lies in its self-service nature. The freedom to manage and create our own self-funded shipping protection plan, while also handling incoming claims, offers an unparalleled sense of control.
The financial benefits cannot be understated. With Navidium, we're not just saving by bypassing third-party insurance providers but also generating an additional revenue stream. Being able to route shipping protection fees back into our business is a game changer, especially during times when claims are low!
What I particularly adore is the digital product cart upsell feature. Not only does it offer a method to offset the costs of unforeseen shipping issues, but it also provides a strategic way to boost overall sales.
The suite of features, including comprehensive reporting, a claims portal, one-click refunds and reorders, is both robust and user-friendly; Navidium fits seamlessly into our operational workflow!
In essence, Navidium Shipping Protection is more than just an app, it's a paradigm shift in how e-commerce businesses should approach shipping protection. For those looking to elevate their shipping strategy while also optimising for profit, Navidium is the golden ticket. Cheers to smarter shipping and increased revenue!
We would highly recommend Navidium for shipping protection. We have used other popular services and Navidium is better in everyway. The other guys made it more difficult for us and our customers. They wanted customers to download their app and made our customers file police reports in order to initiate a claim. Navidium gives you the opportunity to run your own system and make all the extra money that the other guys take. Thanks Navidium!!
Awesome app, gives our business control over when and how we refund our customers WITHOUT relying on third parties to manage the process. Fits well into our customer service workflow. Love this app and will recommend to anyone wanting to offer an internal way to manage refunds and replacements. Thanks guys, keep up the good work!
5++ Stars -Navidium has been a blessing to our small business, we switched from "the other guys" and wish we had done it sooner. We now have better control over claims and our customers appreciate talking to the company they purchased from, instead of a random company that knows nothing about leather. Navidium has allowed us to provide excellent customer service to our clients during a stressful event. Thanks Navidium....you are the best!!!!