Reviews (319)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer confidence and satisfaction by effectively managing shipping issues, such as lost or damaged packages. They value the additional revenue from customizable coverage options and appreciate the ease of integration and user-friendly interface. The responsive customer support and continuous updates based on merchant feedback are also notable benefits. Merchants particularly like the ability to handle claims directly, enhancing customer service and giving them greater control over shipping matters.

April 25, 2022

I was skeptical about this app at first, but it just flat out works. Even better, their customer service team is always quick to reply to answer any of my questions. Highly recommended.

Pretty NeatCreative
United States
Over 1 year using the app
November 14, 2023

Great tool to make some extra $ and protect your customers packages

ONO Roller
United States
Over 1 year using the app
September 14, 2022

Really great app and customer service is even better! The team are very helpful especially Marc who helped me in many ways, quick reply times too!

ELLORE
Australia
Over 1 year using the app
July 18, 2023

Had an absolutely horrendous experience (multiple times!) with Route and through a google search found out about Navidium. I’m so thankful you exist and when problem arise I can be my own customer service support in the broken, damaged, or lost package department!

Dirt Road Candle Co
United States
Over 1 year using the app
June 20, 2023

We absolutely LOVE Navidium! It's the perfect app for providing our customers with shipping protection as well as providing us with an economical way to provide said insurance! They also have incredible customer service! We will stay with them forever...please don't ever go away!

FATCO Skincare Products
United States
Over 1 year using the app
June 7, 2023

Very easy to use and implement - and a way better experience for our customers for us to manage the protection process instead of solely relying on a 3rd party whether it be an app or courier.

TriPine
United States
Over 1 year using the app
September 1, 2023

This application is truly remarkable in every aspect. It has provided us with an additional source of income for our store while simultaneously offering an extra layer of security for our customers to ensure their orders. It's a win-win situation for all involved. I also commend Navidium for standing up against Route and fully supporting Navidium in the court battle to preserve the ability of small businesses to thrive based on their beliefs and freedom. Their idea is fantastic, and I highly recommend this app to any small business on any merchant platform.

www.allprintheads.com
United States
Over 1 year using the app
July 19, 2023

I have been looking for a product like this for months and happen to stumble on Navidium. I have used others and felt this application and its supported staff had our best interest. Keep up the great work.

Stick2Hope
United States
Over 1 year using the app
August 7, 2023

For the longest time, the traditional shipping insurance model felt like a necessary but cumbersome appendage to my business operations. Navidium changed all that!

Instead of being tethered to external shipping insurance apps, Navidium has empowered us to bring the entire shipping protection program in-house. The genius lies in its self-service nature. The freedom to manage and create our own self-funded shipping protection plan, while also handling incoming claims, offers an unparalleled sense of control.

The financial benefits cannot be understated. With Navidium, we're not just saving by bypassing third-party insurance providers but also generating an additional revenue stream. Being able to route shipping protection fees back into our business is a game changer, especially during times when claims are low!

What I particularly adore is the digital product cart upsell feature. Not only does it offer a method to offset the costs of unforeseen shipping issues, but it also provides a strategic way to boost overall sales.

The suite of features, including comprehensive reporting, a claims portal, one-click refunds and reorders, is both robust and user-friendly; Navidium fits seamlessly into our operational workflow!

In essence, Navidium Shipping Protection is more than just an app, it's a paradigm shift in how e-commerce businesses should approach shipping protection. For those looking to elevate their shipping strategy while also optimising for profit, Navidium is the golden ticket. Cheers to smarter shipping and increased revenue!

Horse Cleaning Masters Of Shampoos ™
United Kingdom
Over 1 year using the app
July 20, 2023

We are over the moon with Navidium! It is a brilliant app that makes damaged, lost or stolen package claims easy peasy to process while providing extra revenue for our business, instead of taking said revenue from us.

The app is user-friendly and the claims process is intuitive and takes barely a minute to complete.

Before choosing this app we researched other choices and found Navidium's feedback and overall business strategy to be the most beneficial for our business and customers. To date, it has not disappointed but rather, overdelivered.

Well done and bravo for offering an alternative to conventional shipping apps.

Highly Highly Recommended.

Dr. Cowan's Garden
United States
Over 1 year using the app