Navidium Shipping Protection , 316 reviews

Customer service is top notch. With Navidium, businesses control their own shipping protection service which is great for customer service. No other business to rely on to make sure you have happy customers.

Navidium is unlike any other and finally provides the option as a seller to help offer insurance and keep all communications in house with customers so we know our customers are receiving the best care from start to finish without having to fight through claims and third party companies.

It took some trial and error to get Navidium to work with our process, but once we worked those things out we are EXTREEMLY satisfied with this App. We are able to cover lost/stolen packages each month and are able to make much speedier resolutions for our customers. 10/10 recommend and their support is AMAZING!

Simply put Navidum shipping has hands down improved value for my customers and our bottom line. The revenue generated from it covers or marine transit insurance and any excess we need to pay when we have a claim and there’s some left over for us in the end. One of our sunk costs is now a revenue stream.

Incredible. We have been using Navidium for 12+ months & never have any issues. The team even goes above and beyond when needing tweaks for our custom theme. Customers get peace of mind & the new Navidium platform is clean & intuitive. I wish the team the best as we enjoy how it protects our margins.

Incredible app. Allowed us to add a valuable service and really be a game changer in the customer service industry. The support was amazing and very helpful.

They are committed to continually making things better and have always delivered on the things we wanted or think could make it better.

I'd give more than 5 stars if I could.

This is a great app that every DTC ecom business needs to have. It's very easy to install and use (and their support is excellent if you run into any issues) and it instantly increased our revenue, as well as customer satisfaction. It's one of those rare apps that is really a Win-Win for every side. Every day you don't have this app on your store is leaving money on the table.

Navidium is the best shipping app out there. Period. In fact, out of all the apps we are using, this is one of the most valuable ones for us as a business.

I've used their un-named competitors' offering, and they are horrible. They made it very difficult for users to receive reimbursement as they constantly made denials. With Navidium, you bring the power into your hands to give people proper customer service.

Bravo! Highly recommended.

Navidium is the best app on my store by far... The best support, the best interface, and one of the easiest to use. My team and I love this app and could not imagine our store without it. We sincerely recommend giving it a try, Navidium clears away similar apps by far.

Super easy and allows you to customize the name of your shipping protection as well as color and icon. Also love it because it allows us to handle our own claims. With Route, customers would email us first anyway, so it was a hassle directing them to another service. With Navidium we can just handle it.