Reviews (319)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting customer confidence and satisfaction by effectively managing shipping issues, such as lost or damaged packages. They value the additional revenue from customizable coverage options and appreciate the ease of integration and user-friendly interface. The responsive customer support and continuous updates based on merchant feedback are also notable benefits. Merchants particularly like the ability to handle claims directly, enhancing customer service and giving them greater control over shipping matters.
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great app, good customer service and team. would definitely add this to any store I create on shopify
Navidium Shipping Protection is a great app and so much better than Route, in my opinion. It puts the power back into the seller's hands to provide customers with excellent service and 100% claim approval. With Route, our claim approval was under 25% with many mad customers. Route is not a good service; Navidium is fantastic.
App does exactly what we need to do and the immediate response from our customers of opting-in is a sign we should have done this long ago! The support/service is unmatched on the App Store (and we've definitely run into "Support" duds on App Store before). Don't hesitate, add the app now!
Great app for the small business. No third parties needed to manage insurance process. The Navidium team was very quick helping to install an app. I highly recommend it to every Shopify store owner.
Can't say enough great things about the app or the team behind it. If you're looking for shipping protection this is the only app you should consider!
Why give all your money to another company for shipping protection when you can easily manage it all internally? And why rely on another company that can choose deny a claim even though the customer paid for the protection?
Navidium creates a better experience for your customer happiness and makes the most sense for your bottom line. Don't even think twice if you're considering a protection app!
This app is amazing and soooo much better than ROUTE which takes all the money. Customer service is fantastic and the creator really wants to help you make money and improve your store. I'm so glad I have this app, it's helped immensely considering I sell collectables and gives my customers a piece of mind. Highly recommended!
Must have app for any store that is shipping. Developers have been incredibly helpful. I would strongly recommend!
We switched from another company to Navidium and haven't looked back for one second! Easy to use. More reasonable pricing and business model. Excellent communication and customer service.
Make sure you talk to Marc! He's been a great help with getting everything squared away. Even went above and beyond and saw a problem that was affecting our store and said that his team would fix it (even though it was not of his doing). He's been a pretty big help so far and his app is pretty easy to use and they make the integration for you! Thank you Marc!!!
Such a great team...been real since day one. You can't go wrong with Navidium. We've been using it for years, much better than throwing your money away to the other shipping insurance companies who bankroll that insurance money.